Department:

Product & Loyalty:

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Product Consultant supports the strategy, design, implementation, and performance optimization of Southwest Airlines’ air products, including branded fare products. This role is responsible for identifying and deploying new air product optimizations and capabilities to enhance Southwest’s product portfolio, conducting market research, analyzing product performance, and collaborating with cross-functional teams to drive revenue growth and enhance the Customer experience. The Consultant will provide data-driven insights and recommendations to support the development and execution of product strategies, ensuring alignment with Southwest’s overall business objectives.

Additional Details

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.

Responsibilities:

• Lead the development and refinement of the long-term strategy, goals, and roadmap for the air product portfolio

• Identify emerging trends, competitive threats, and new opportunities; translate insights into actionable strategic recommendations

• Guide cross-functional teams through product lifecycle activities including concepting, prioritization, development, go‑to‑market, and optimization

• Shape the merchandising strategy, pricing approach, and financial performance modeling for key product lines

• Facilitate alignment between Product Strategy and key stakeholders such as Digital, Analytics, Revenue Management, Marketing, Finance, Technology, and Customer Experience

• Influence without authority, driving consensus on strategic priorities and tradeoffs

• Guide sophisticated analytical modeling to understand product performance, diagnose issues, and uncover opportunities

• Propose innovative tools, dashboards, and reports to proactively monitor and identify performance opportunities

• Own key performance indicators (KPIs) for the air product portfolio and proactively recommend actions balancing financial, customer, and operational data to improve results

• Structure and execute against ad hoc performance questions to diagnose performance trends

• May perform other job duties as directed by the Employee’s Leader

Knowledge, Skills and Abilities

• Advanced understanding of product strategy, product lifecycle management, and customer value creation

• Advanced knowledge of analytical methods, financial modeling, and product performance management frameworks

• Advanced understanding of airline or travel industry dynamics and customer behavior drivers

• Skilled in executive communication and presentation skills, with the ability to simplify complex topics with actionable data-driven recommendations

• Skilled in leading cross-functional decision-making and influencing Senior Leadership

• Skilled in managing progress of projects

• Skilled in data analytics and visualization

• Skilled in SQL, Tableau, Alteryx, Excel, PowerPoint and business intelligence tools

• Ability to translate analysis into strategy, crafting clear, persuasive stories that drive action

• Ability to independently structure ambiguous problems, using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems

• Ability to challenge assumptions, recommend alternatives, and drive alignment across diverse teams

Education:

• Required: High School Diploma or GED

Experience:

• Advanced level experience, seasoned and specialized knowledge in:

• Strategy development and execution

• Product innovation, development and evolution

• Financial performance and business case concepts

• Presenting and communicating analysis

• Data analytics and visualization

• SQL, Tableau, Alteryx, Excel, PowerPoint and business intelligence tools

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from limited space workstation/desk/office area for extended periods of time

• Ability to communicate and interact with others in the English language to meet the demands of the job

• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications:

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986

• Must be at least 18 years of age

• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $108,700 per year to $120,800 per year depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
• Southwest will help fund your 401(k) retirement savings with Company

contributions up to 9.3% of your eligible earnings

• Potential for annual Profit Sharing contribution in the Southwest Retirement

Savings Plan- when Southwest profits, you profit

• Competitive health insurance for you and your eligible dependents (including

pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

Pay amount does not guarantee employment for any particular period of time.

401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

Profit Sharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.