Sonatype is the software supply chain security company. We provide the world’s best end-to-end software supply chain security solution, combining the only proactive protection against malicious open source, the only enterprise grade SBOM management and the leading open source dependency management platform. This empowers enterprises to create and maintain secure, quality, and innovative software at scale.

As founders of Nexus Repository and stewards of Maven Central, the world’s largest repository of Java open-source software, we are software pioneers and our open source expertise is unmatched. We empower innovation with an unparalleled commitment to build faster, safer software and harness AI and data intelligence to mitigate risk, maximize efficiencies, and drive powerful software development.

More than 2,000 organizations, including 70% of the Fortune 100 and 15 million software developers, rely on Sonatype to optimize their software supply chains.

As the Manager, Customer Success Management (Player-Coach), you will lead from the front by owning direct customer engagement while building the foundation for a growing Customer Success team. Over time, you will expand your leadership scope as the team grows, while maintaining enough proximity to customer reality to coach effectively and scale the right behaviors.
This role is designed for a leader who blends technical credibility, customer leadership, and commercial orientation. You will ensure customers realize value quickly, drive adoption and outcomes, strengthen retention, and consistently identify expansion opportunities for referral to the broader account team. The expectation is proactive customer leadership with a disciplined, outcomes-driven approach.
A defining requirement of this role is reflexive GenAI usage. You are expected to model and institutionalize the use of GenAI tools as a thought partner to improve the quality and strategic rigor of analysis, planning, and communication to accelerate the pace at which the team learns, executes, and scales.