Employee Applicant Privacy Notice Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.Role Overview

We are looking for a technical investigator to join the Internal Trust & Fraud Team. You will be responsible for conducting quick-turnaround and in-depth investigations covering a multitude of financial crimes and insider risk matters. In doing so, you will confront high-priority and sensitive issues from a variety of emerging and novel typologies with significant ambiguity. The Investigator will be responsible for conducting investigations specifically focused on So Fi employees and suspicious activities. The role consists of conducting investigations into misconduct by employees, analyzing financial records for discrepancies, and developing strategies to detect and mitigate risky behaviors and fraud. Key duties involve examining internal controls, documenting findings, preparing detailed reports, and maintaining case files.

In addition to conducting investigations and making recommendations on member or employee activity, you will also be asked to evaluate how So Fi’s controls could be enhanced to further detect and mitigate identified risks and typologies, and work with internal stakeholders to ensure the enhancements are escalated to the appropriate team for remediation.

The right person for this role will enjoy dealing with puzzles, seeking creative solutions, engaging with internal and external stakeholders, and moving quickly while ensuring comprehensive results.

Key Responsibilities

Conduct end-to-end investigations into suspected internal fraud such as misuse of customer accounts, unauthorized fund transfers, collusion with external actors, data misuse, and policy violations.

Review and analyze application logs, transactional data, and security telemetry to determine the scope and impact.

Develop clear investigative timelines and document findings in a defensible format.

Coordinate and collaborate with external parties, including law enforcement agencies, legal counsel, and regulatory bodies, when necessary.

Analyze transaction anomalies and suspicious employee activity patterns.

Work with a globally dispersed team and coordinate efforts across regions on cases with cross-border exposure.

Proactively partner with internal and external stakeholders and law enforcement agencies regarding priority, high-impact, or emerging typologies.

Present investigative findings, coherent risk analyses stemming from findings, and recommended risk mitigations and metrics to a wide variety of internal and external stakeholders.

Deliver clear, concise, and objective briefings to both technical and non-technical stakeholders.

Maintain case management system hygiene, ensuring complete documentation, evidence preservation, and chain of custody integrity.

Contribute to the development of playbooks, standards, and procedures.

Required Qualifications

5+ years of experience in an investigative role such as Fraud Investigations, Security Operations, Insider Threat, or Financial Crime Investigations.

Experience reviewing security logs and/or financial transaction logs.

Familiarity with security tools such as Security Information and Event Management (SIEM), User and Entity Behavior Analytics (UEBA), Data Loss Prevention (DLP), and Endpoint Detection and Response (EDR).

Strong analytical skills with the ability to identify suspicious behaviors.

Excellent documentation skills and attention to detail.

Proficient in interpreting evidence and reconstructing events.

Excellent written and verbal communication skills.

Basic understanding of financial fraud and insider threat typologies

Nice to Haves

Experience working cross-functionally with HR, Legal, and executive stakeholders.

Experience or interest in cryptocurrency is a plus.

Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at So Fi page!
So Fi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The Company hires the best qualified candidate for the job, without regard to protected characteristics.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
New York applicants: Notice of Employee Rights
So Fi is committed to an inclusive culture. As part of this commitment, So Fi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
Internal Employees
If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.