For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.

Smartsheet is seeking a Learning Experience Designer to join our team. As a Lx Designer, you'll put our employees’ knowledge above all else and have a passion for creating learning solutions. You'll work on a motivated, supportive team with ownership of our internal learning and development products. Graphic design and knowledge of human-computer interaction are essential, and, of course, becoming a certified Smartsheet user is important to your success.

You will report to our Manager, Learning Experience.

This role is eligible for remote work within Costa Rica. You must reside in Costa Rica.

You Will:

• Develop creative, customer-centric, performance-based training materials.

• Manage learning product development projects, including scoping, managing Subject Matter Experts (SMEs), and working with other departments.

• Work with our Customer Excellence teams and SMEs to create storyboards/scripts and production-ready content that meet employees' needs.

• Report on and communicate the results of educational content to cross-functional stakeholders.

• Stay current on new learning approaches, behavioral science, and technology, and apply that knowledge to our learning products.

• Become a Smartsheet product expert

• Be an Administrator for the Learning Management System (LMS). Maintain systems, create user profiles, create usage reports, publish SCORM, video, and other digital content etc.

• Other job duties as assigned.

You Have

• 5+ years of combined experience building engaging educational content in various modalities in consultation with your stakeholders.

• At least 2 years of experience creating educational content for SaaS.

• Strong grasp of adult learning principles.

• Proficiency in Articulate Storyline, Articulate Rise, and Camtasia

• Experience with digital content creation using Adobe Creative Cloud.

• A portfolio of e Learning, video, and graphic design projects. The portfolio should reflect graphic design skills with a clean aesthetic.

• Experience using ID strategies to launch digital training

• Experience managing and reporting on all curriculum and assessment data

• LMS administration experience, including e Learning publishing and learning assessments.

• Basic knowledge of web development (HTML5, CSS, JavaScript) is preferred.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members

• Monthly stipend to support your work and productivity

• 12 days paid Vacation + Flexible Time Away Program

• 20 weeks fully paid Maternity Leave

• 12 weeks fully paid Paternity/Adoption Leave

• Personal paid Volunteer Day to support our community

• Opportunities for professional growth and development including access to LinkedIn Learning online courses

• Company Funded Perks including a counseling membership and your own personal Smartsheet account

Teleworking options from any registered location in Costa Rica (role specific)

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.