Senior AI & Automation Manager

ABOUT SINGLESTORE & THE TEAM

Single Store is the Intelligence Platform powering real-time data, analytics, and AI experiences at enterprise scale. Internally, we practice what we preach through our AI & Automation Center of Excellence (CoE): a unit that partners with cross-functional teams to identify high-friction business problems and solve them using AI, automation, and data. As a Senior AI & Automation Manager, you will be overseeing the AI CoE and working directly with executive leadership to tackle the company's highest-impact problems.

WHAT YOU'LL DO

• AI agent development: Building and refining AI agents (e.g., Glean or custom agents) to automate knowledge retrieval, extract intelligence, and support decisions.

• Automation workflows: Design and build automation pipelines to eliminate manual and repetitive processes.

• Data analysis & pipelines: Write Python and SQL to extract, transform, and analyse data from internal systems (Salesforce, data warehouse, etc.), including building scoring and prioritization models.

• Stakeholder discovery: Engage with cross-functional teams to understand pain points, document requirements, and translate them into structured problem statements.

• Process improvement: Identify workflow inefficiencies, propose solutions, and drive implementation end-to-end with strong ownership.

• Project management: Independently scope, sequence, and deliver technical projects.

• Enablement/Team management: Guide or mentor junior team members on technical execution, and act as the go-to resource for AI/automation capability across the org

QUALIFICATIONS / SKILLSBackground

• 4-6 years of experience in AI, automation, data science or analytics

• Bachelor's degree in Computer Science Engineering, or a related technical field

• Preferred background in SaaS, particularly working with cross-functional teams

Technical Competencies

• Proficient in Python (Pandas, Num Py, Scikit-learn), able to write scripts for data processing, ELT pipeline, API calls, and automation logic

• Strong SQL and data skills, with expertise in writing queries and working with data structures, joins, and aggregations

• Experience using AI to build agents that solve real-world use cases using frameworks or custom tooling

• Hands-on experience with automation tools such as n8n, Zapier, Make, Workato, or custom-built automation solutions

• Strong systems thinking, with the ability to consider data flow, scalability, and downstream impact rather than focusing only on immediate outputs

• Experience using Claude Code or similar AI coding assistants to build or configure MCP servers

• Experience integrating third-party systems through APIs and webhooks

Professional Competencies

• Strong problem-solving skills, with the ability to translate ambiguous business problems into structured technical requirements

• High sense of ownership, self-motivated, able to drive tasks end-to-end, and proactive in dentifying and communicating blockers

• Strong communication and collaboration skills, confident working with non-technical stakeholders, able to present findings clearly, and effective with cross-functional teams