SBS Performance Shop Management (Scommerce)

Responsibilities

• Performance Monitoring: Monitor operational KPIs and team performance, ensuring timely and accurate reporting.
• Data Analysis & Insights: Analyze operational data to identify trends, root causes, risks, and opportunities for improvement.
• Dashboard & Reporting: Develop and maintain dashboards and automated reports to support business decision-making.
• KPI Management: Support KPI setup, target tracking, and performance reviews across the Operations team.
• Root Cause Analysis: Investigate operational issues and provide data-driven recommendations for corrective and preventive actions.
• AI & Automation: Leverage AI tools and automation solutions to improve reporting efficiency, optimize workflows, enhance productivity, and support operational decision-making.
• Process Improvement: Identify operational inefficiencies and recommend process improvements based on data insights and AI-driven analysis.
• Project Support: Support cross-functional projects, system enhancements, and digital transformation initiatives.
• Cross-functional Collaboration: Partner with Operations, Warehouse, Product, BI, and other stakeholders to provide analytical support and resolve business issues.
• Ad-hoc Analysis: Perform ad-hoc analysis and develop business insights to support management and strategic initiatives.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, Data Analytics, or a related field.

• 2 years of experience in Operations, Business Analytics, or Project Management.

• Strong analytical, problem-solving, and data interpretation skills.
• Experience with KPI management, dashboard development, and performance reporting.
• Proficient in Microsoft Excel and Power BI, Looker Studio, Tableau, or similar BI tools.
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Gemini) to improve productivity, automate reporting, and generate business insights.
• Strong communication and stakeholder management skills.
• Proficient in both Thai and English.
• Detail-oriented with the ability to manage multiple tasks in a fast-paced environment.