Senior Network Engineer (Shopee)

Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable networks and reliable IT systems.

As a Network Engineer, you will be responsible for corporate network design and governance, implementation of various technical solutions to meet corporate requirements, and providing technical support in a fast-paced and demanding environment.

Responsibilities

• Design, configure, and maintain core/distribution/access switching infrastructure across all sites
• Support and troubleshoot connectivity between the SD-WAN gateway and local gateway routing to ensure stable site-to-site connectivity
• Manage and optimize routing and VLAN segmentation for multi-site connectivity
• Administer firewalls and network security controls to protect enterprise infrastructure
• Design, deploy, and troubleshoot enterprise wireless infrastructure (WLCs and APs), including coverage planning and RF optimization for warehouse and office environments
• Contribute to infrastructure design for server rooms, including rack layout, UPS systems, and fiber/LAN cabling standards
• Support CCTV network design and integration
• Perform incident troubleshooting, root cause analysis (RCA), and recovery planning for network-related incidents
• Review vendor quotations, technical specifications, and implementation plans for network infrastructure projects
• Collaborate with vendors, regional teams, and business stakeholders on project implementation and technical governance
• Support monitoring and operational visibility efforts using tools such as Zabbix, Grafana, and Elastic to proactively detect and resolve issues
• Maintain documentation for network architecture, configurations, and standard operating procedures
• Participate in on-call rotation and provide escalation support for critical incident

Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field
• Active CCNP (Enterprise, Security, or Routing & Switching) or equivalent vendor certification (e.g., PCNSE, NSE 4-7, HCIP)
• 5+ years of experience in enterprise network engineering, with hands-on experience across switching, routing, firewalls, and wireless technologies
• Proven hands-on experience configuring and managing multi-vendor network and security platforms, including Cisco, Huawei, Meraki, Palo Alto, or Fortinet
• Strong knowledge of VLAN design, network segmentation strategies, and network security best practices
• Experience with enterprise wireless platforms (WLC and AP deployment, RF planning, heatmap design)
• Practical exposure to server room, MDF, and IDF infrastructure design, including structured cabling standards, racking layouts, UPS sizing, and cooling requirements
• Prior experience supporting multi-site environments or networks in warehouse, logistics, or high-density retail environments is highly preferred
• Working knowledge of monitoring tools such as Zabbix, Grafana, or Elastic
• Ability to define alerting thresholds, escalation rules, standby procedures, and on-call runbooks for critical services and events
• Strong troubleshooting and root cause analysis skills for complex network issues
• Effective communication skills for coordinating with vendors, regional teams, and business stakeholders
• Ability to work under pressure with flexible working hours
• Ability to work onsite with occasional travel required
• Must have a valid driving license; owning a car is preferred