Chuyên viên Quản lý Nguồn lực vận hành - Shopee

Responsibilities

• Analyze labor demand for warehouse operations to propose mid-term and long term labor structure.
• Conduct labor market for temporary and permanent labor to understand market trend · Propose partnership model with vendors to improve labor fill rate for big campaign.
• Conduct BPO agent performance reviews, cost/benefit analysis and other operational strategy assessments weekly & monthly.
• Summarize, collect and analyze operations trends and data for regular performance reports.
• Acting as a mediator between operation team and vendors/BPOs to balance operational requirements vs vendor partnership.
• Monitor and execute daily tasks: BPO booking, recruitment.
• Record working hours of BPO, reconcile BPO working hours vs actual warehouse labor hours, follow up payment to vendors.
• Collaborate with operations team to improve BPO experience in our warehouse (working culture, equipment, facility).

Requirements

• Minimum 2-4 years working in an operational environment (warehouse, hub, factory…).
• Good stakeholder management skill.
• Attention to detail and being able to execute tasks with high accuracy.
• Good Excel skill.
• Being able to work flexible hours and provide constant support for operations team and vendors/BPOs.