Vendor Operations – Customer Facing (Crossborder), Scommerce

Responsibilities

• Coordinate and ensuring compliance on delivery schedules, inbound/outbound processes, and inventory management to prevent delays or errors.
• Resolve operational issues, including incorrect deliveries, incomplete shipments, penalties, and buyer escalations.
• Monitor returns, refunds, and shop penalties, identifying recurring problems and addressing root causes.
• Ensuring that warehouse claims (damaged, expired, missing) are happening and ensure proper pre- and post-checking for all requests.
• Ensure RTS and liquidation scheduling accuracy.
• Coordinate with internal PICs to ensure timely payment reconciliations.
• Proactively monitoring of orders to prevent fraud and order cancellations.
• Address operational challenges raised by Crossborder PICs and KAMs ensuring swift resolutions and proactive communication.
• Represent Vendor Operations (VOps) in Crossborder meetings providing operational performance updates.
• Act as the main liaison between Brands, BD, Warehouse teams, and other stakeholders regarding operational performance, shop performance, and issue resolution.

Requirements

• Educational Background & Certifications Requirement: College Degree
• Experience in Warehouse operations, stakeholder management
• Good communication skills