Chatbot Developer - Operations

Responsibilities

• Develop and implement solutions that will improve Chatbot user experience
• Conduct in-depth quantitative and qualitative analysis of user experience & behavior
• Perform UATs and live testing to identify and eliminate inefficiencies
• Collaborate with functional stakeholders to understand policy or process dependencies and to manage potential risks
• Provide progress reports on a daily, weekly, and monthly basis

Requirements

• Bachelor’s degree in management engineering, industrial engineering, computer science, or business
• At least 3 years total work experience with 1 to 2 years project management, strategy, or e-commerce experience
• Ability to think critically and solve complex problems
• Strong mathematical reasoning and analytical skills with proficiency in data analysis tools and techniques
• Excellent verbal and written communication skills; highly conversational
• Previous experience in artificial intelligence, conversational design, or programming is a plus