Customer Service - POS Ocha (Scommerce)

Responsibilities

• Respond to customer inquiries regarding the use of the Ocha merchant application, terms of service, and various promotions across communication channels including Facebook Inbox, Shopee Seller, Line@, and Lazada Seller.
• Demonstrate a strong understanding of POS (Point of Sale) system operations and features.
• Conduct initial troubleshooting for POS hardware and software issues, and accurately escalate/coordinate with relevant internal departments.
• Draft and send clear, concise emails to coordinate with various teams regarding specific customer issues.
• Perform other duties and responsibilities as assigned by supervisors.
• Work 5 days a week (Monday – Friday), from 10:00 AM to 7:00 PM. Off on weekends (Saturday – Sunday) and public holidays. (Subject to change in the future)

Requirements

• Bachelor’s degree in any field is acceptable
• Strong willingness to learn with a proactive mindset
• Good communication skills, with the ability to clearly explain and support customers, along with strong problem-solving skills
• Customer-oriented with a good service mindset
• Basic technical knowledge of POS systems is preferred
• Basic understanding of restaurant back-end operations is a plus
• Previous experience in a related role is a plus
• Has basic knowledge of internet networks.