Senior Seller Operations Key Account Management - Operations, Shopee

Responsibilities

• Act as main contact point between managed sellers and other departments for all operational inquiries
• Manage and resolve operational questions & issues faced by sellers on a day-to-day basis.
• Analyze, monitor, and report seller’s performance using operational metrics.
• Proactively flag out non-performing sellers and put up an improvement plan for them.
• Visit sellers in their offices/warehouses to understand their process flow.
• Build strong relationships with sellers to gain in-depth understanding of seller’s insights.
• Perform other duties as assigned by the line manager.

Requirements

• Preferred background in business administration/ supply chains/ key account management.
• Have knowledge/ experience in e-commerce industry is a plus.
• Good communication, negotiation, and problem-solving skills.
• Possess a customer-oriented mindset.
• Good at data analysis skills and Microsoft Excel is a big plus.
• Able to work under pressure with fast paced environments.