Commercial Analytics & Performance Fulfilment by Shopee)

Responsibilities

• Own analytics and performance reporting for the Fulfillment by Shopee (FBS) Commercial team, covering FBS KAM and BD/KAM performance.
• Track and analyze seller, cluster, and KAM performance across FBS programs, taking into account different KPI criteria across commercial teams.
• Develop dashboards, analytical tools, and performance trackers to provide actionable insights and support business decision-making.
• Build and improve seller-facing tools to help sellers better understand their performance and identify opportunities for growth.
• Analyze performance gaps and identify opportunities to improve FBS adoption, seller performance, and commercial effectiveness.
• Support the review and optimization of the FBS KPI framework, including KPI design, measurement methodology, and performance tracking.
• Partner closely with FBS, Business Development, KAM, and BI teams to align KPI definitions, data requirements, and business priorities.
• Drive cross-functional discussions and manage stakeholders to ensure insights are translated into clear actions and measurable business impact.

Requirements

• Bachelor’s degree in Business, Economics, Finance, Engineering, Statistics, Data Analytics, or a related field.
• 3–6 years of experience in business analytics, commercial analytics, performance management, strategy, or a related role.
• Strong analytical and problem-solving skills, with the ability to translate data into business insights and actionable recommendations.
• Proficient in Excel/Google Sheets and SQL; experience with BI or data visualization tools is a plus.
• Good understanding of KPI design, performance tracking, and business performance management.
• Strong business acumen and comfortable working with both commercial and data/BI teams.
• Strong stakeholder management and communication skills, with the ability to align different teams and manage competing priorities.
• Comfortable working in a fast-paced, cross-functional environment and independently driving projects from analysis through execution.
• Experience in e-commerce, marketplace, commercial/BD, seller management, or consulting would be an advantage.