Sorting Center Manager - Sorting, SPX Express (Cu Chi)

Shopee is seeking a highly driven and experienced Sorting Center Manager to lead the day-to-day operations of our sorting center. This role is critical to ensuring safety, driving operational performance, and building a strong team culture. The ideal candidate will be hands-on, data-driven, and passionate about building high-performing teams to support Shopee’s fast-paced logistics growth.

Responsibilities

1. Maintain a Safe Working Environment

• Ensure full compliance with workplace safety standards, regulations, and company policies. Drive a strong safety culture through regular training and audits.

2. Drive Operational Performance & Initiatives

• Oversee the entire parcel sorting process from inbound to outbound, ensuring speed, accuracy, and SLA adherence (Service Level Agreement).
• Monitor key performance indicators (KPIs) such as parcel throughput, scan accuracy, processing time, and labor productivity.
• Analyze daily operations data to identify process bottlenecks and implement corrective actions.
• Roll out and manage initiatives related to process automation, facility layout optimization, and system upgrades in collaboration with central tech and engineering teams.
• Forecast volume growth and scale operational capacity accordingly, including peak season and campaign planning
• Ensure close coordination with Linehaul, First-mile, and Last-mile teams for smooth end-to-end parcel flow.

3. Leadership & People Management

• Lead and manage a large team of assistant managers, supervisors, team leaders, and operators and contractual workers during peak operations.
• Drive daily shift planning, workforce scheduling, and headcount forecasting in line with demand fluctuations.
• Provide strong coaching and performance feedback to team members to build a high-performance culture.
• Foster a collaborative and inclusive working environment that promotes ownership, accountability, and continuous learning.
• Partner with HR and Training teams to recruit, onboard, and develop talent pipelines at the sorting center.

Requirements

• Bachelor’s degree in Logistics, Industrial Engineering, Supply Chain Management, or relevant field.
• Min 8+ years of hands-on experience in logistics/warehouse/fulfillment center operations, with at least 5 years in a managerial role.
• Proven ability to lead large operational teams in a high-pressure, time-sensitive environment.
• Familiarity with Sorting Center Operations 5S, Lean, or Six Sigma is a plus.
• Good command of Vietnamese and intermediate English (reading/writing/speaking).