Operations Quality Trainer - SPX Express (Jakarta)

Responsibilities

• Develop a thorough understanding of the logistics express operational flow to identify opportunities for improvement.
• Collaborate effectively with cross-functional teams to implement impactful process enhancements.
• Design and develop training modules and Standard Operating Procedures (SOPs) to optimize operations and address fraud risks.
• Train agents to recognize new fraud methods and emerging patterns.

Requirements

• Bachelor’s degree in any field.
• A minimum of 3 years of relevant work experience.
• Demonstrated experience in project management.
• Strong analytical and problem-solving skills.
• Proven experience in team management and leadership.
• Proficiency in Excel for data analysis and modeling.