Relationship Management Executive - Chinese Merchant Team, MY Marketplace

Responsibilities

• Developing and maintaining a close relationship with Chinese Sellers and Brands operating on Shopee Malaysia
• Serve as a key communication bridge between the local Shopee Malaysia team and China-based sellers, brands, and cross-border internal counterparts
• Resolve seller-related inquiries, issues, and escalations from various stakeholders
• Oversee assigned accounts, including negotiating deals, operational improvement and campaign participation to maximize growth
• Constructing high-level strategic business plans and identifying new sources of growth
• Educating Sellers on methods to increase their traction on Shopee, including platform policies, local market trends, and consumer behaviour specific to the Malaysian market
• Negotiating deals with sellers and curating SKUs for various campaigns, promotions, online marketing, and media as required
• Analyzing sellers' progress, activities, sales performances and category initiatives to drive transaction numbers and revenue
• Identifying market gaps and managing pricing strategy, product assortment, and the stock availability of Sellers in the category
• Securing exclusive partnerships for key campaigns (eg: 9.9/11.11)
• Working closely with internal teams (eg: marketing, merchandising) to optimize the visibility and credibility of Sellers

Requirements

• A Bachelor's degree in any field; experience in the e-commerce industry will be an added advantage. Fresh graduates are encouraged to apply
• Strong analytical skills (strong experience with Excel analysis necessary)
• Innovative problem-solving skills; able to dissect and identify problems and implement solutions accordingly
• Excellent team player with an aptitude for sales, and a drive to always deliver on KPIs
• Excellent command of written and spoken Mandarin is required, as the role involves day-to-day communication with Chinese sellers and brands
• Proficiency in English is required; ability to converse in Bahasa Melayu is an added advantage
• Prior experience studying, living, or working in China is strongly preferred, as familiarity with Chinese business culture and communication style is key to success in this role