Recovery Operations (SPX Express)

Responsibilities

• Support operations to run smoothly in reverse flow and exception order management flow operations

• Analyze exception order root cause and point of occurrence to reduce number of exception orders

• Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams to improve process more efficiently and effectively

• Manage dispute operations for internal and external SPX operating model

• Reconcile stuck loss to comply with exception process and SOC for liquidation

• Align with CX team on handling process, SLA days from Ops feedback

• Make decision on complicated case from ticket/ stuck order for loss and claim process

• Analyze and report Recovery team OKR and project/ initiatives progress to Team Lead

Requirements

• Bachelor's degree with 1-2 years of related experience

• Ideally from logistics, operations management, or data analysis background

• Strong interpersonal, analytics, and problem-solving skills