Operations Performance Control Tower - Based in Ayutthaya (SPX Express)

Sorting Center North (SOCN) - Performance Control Tower Team

• SOCN KPI controller plus 2026 growth
• Ops Dashboard and Gap Analysis working together with SOCN / Regional Center (RC) Leads/ Across Mile
• Coordinate with the Operations Excellence team for newly expansion hubs and Regional Centers (RC)
• Initiatives for project and SLA improvements
• Summarize and investigation of stuck / lost / damage parcels
• Connect with BI / Product team for enhancement and implementation

Overall Control of:

• Quality Control (Skilled)
• Cross Function with Recovery Team for stuck / lost / damage parcels dispute
• Stuck Lost Trend Analysis
• Lost, Stuck, High Value Target by %loss
• Miss Sort Coordinator to Engineer
• Product Feature Control Tower
• Training new feature implementation
• Request to update AWB sort codes

Responsibilities

• Plan and oversee projects within an organization
• Monitoring productivity and deep drive data to be backup in cost and Service Level Agreement (SLA) stat
• Ensure that all projects are delivered on-time, within scope and budget
• Develop the detail of project plan to monitor, track progress, and evaluate the performance
  specifically to analyze the successful completion of short and long-term goals
• Ensure the project has a cost estimating process in place to meet requirements and in line
  with quality standards
• Implement the improvement processes for cost optimization in term of manpower planning,
  operation, and general expenses
• Collaboration with Operation team to support Cross-Border shipments
• Coordinate with other departments when necessary and maintain a good working relationship
  with relevant stakeholders
• Perform other related duties as assigned

Requirements

• Able to be based at Wangnoi, Ayutthaya
• Bachelor's Degree in Business Administration, Operation Management, Logistics Management or related fields
• Experience in team management
• Strong leadership as KPI controller and strong follow-up skills
• Experienced of E-commerce SLA
• Strong analysis to deep dive in details and hypothesis for root cause solving
• Strong communication, presentation skills both in Thai and English
• Able to work well under pressure, within short timeline and when required especially during nighttime and campaigns