CBS Sorting Operation Lead - Wangnoi, Autthya (SPX Express)

Responsibilities

• Oversee and manage the operational processes for CBS, mCBS, and nCBS.
• Handle backlog chasing and manage workflows to meet Service Level Agreements (SLAs).
• Work with both internal and external functions to properly handle pushed-out parcels.
• Optimize manpower in collaboration with the planning team to align with cycle times and hourly volume.
• Continuously improve staff Key Performance Indicators (KPIs) related to productivity, accuracy, service level, and stakeholder satisfaction.
• Act as a leader for the operational team, using daily performance reports to effectively monitor and manage staff.
• Coach and advise team members to foster their professional development and enhance team performance.
• Drive a culture of excellence and maintain high operational standards.
• Report a summary of data, operational concerns, and proposed improvement procedures to management and other relevant parties.
• Demonstrate a history of excellence in team development and performance management.

Requirements

• Good communication and stakeholder management skills.
• Analytical ability - logical thinking and optimization.
• Strong working knowledge of Spreadsheets (Excel/Google Sheets).
• Proven working experience in project management
• Multitasking and prioritizing skills.
• Work with fast, timeline and extra long working hours during campaign
• Fast Response, under pressure