Lead Chinese Seller Key Account Management (Shopee)

Responsibilities

• Lead the CN KAM team to deliver monthly/quarterly KPIs; run weekly cadence and business reviews
• Own growth of top accounts: drive campaign adoption, commercial negotiation, and operational improvements
• Identify cluster-level growth opportunities and turn them into executable strategies/programs (tiering, incubation, priority tracks, resource allocation)
• Build KPI tracking and forecasting; provide insights, risks, and action plans; report weekly progress to management
• Partner with cross-functional teams to secure resources and ensure delivery

Requirements

• Native/fluent Mandarin (HSK 5/6 preferred) and strong working English
• 5+ years in e-commerce marketplace roles (KAM/Category/BD/Merchandising), with people management experience
• Strong analytical and problem-solving skills; capable of target breakdown, forecasting, and post-mortems
• Strong stakeholder management and execution ownership