About Shippo

At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard.

As a remote-first and globally distributed team, we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence.

Your impact starts here: every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

How we will deliver success together: As a Senior Site Reliability Engineer (SRE) on our team, you will leverage platform engineering principles to ensure that Shippo's services are reliable, scalable, and performant. You will be a hybrid software development and operations engineer, responsible for designing, building, and maintaining the infrastructure that supports our applications. Your work will directly impact our ability to meet and exceed SLAs, and you will collaborate closely with other engineering teams to create services that are automatable, measurable, and resilient to failure.

Shipping & handling responsibilities

• Design, scale, and secure infrastructure to stay ahead of business needs through fault-tolerant architecture design, performance testing, profiling, and tuning, and capacity planning
• Design, build, deploy, and maintain automation, monitoring, and alerting systems, as well as design, implement, and test disaster recovery solutions
• Ensure scalability and maintainability through microservices adoption, decoupling of concerns and data model, queuing of jobs and application layering
• Enhance and maintain our CI/CD pipeline for smooth and safe production releases via automated testing and verification
• Verify and ensure performance and correctness of systems in response time and throughput
• Participate in peer reviews and testing and contribute to automated test suites and in design reviews for new features, products, and systems
• Participate in an on-call rotation

Your shipping requirements

• Experience developing, managing and troubleshooting highly available distributed systems, including operational experience with Kubernetes in a production environment
• Extensive expertise with at least one public cloud provider (AWS, GCP, Azure)
• Exceptional verbal, written, and interpersonal communication skills
• Interest in and understanding of best-in-class security practices, and automation and testing methods
• Familiarity with configuration and maintenance of common infrastructure components such as Redis, Elasticsearch, and Hadoop
• Deep understanding of customer needs and passion for customer success
• BS or MS degree in Computer Science or equivalent experience

Bonus

• Advanced knowledge of managing and optimizing Postgresql server configuration
• 3+ years of experience in software development
• Experience with:
• Managing service meshes (e.g. Istio)
• Defining and monitoring Service-Level Objectives (SLOs) and Service-Level Agreements (SLAs) to ensure that systems meet reliability and performance targets;
• Monitoring Tools like New Relic, Prometheus, Grafana and/or Datadog
• Open Telemetry knowledge for distributed tracing and metrics collection and experience on using it in production environments
• Managing Python and Golang applications in production
• Microservices architectures
• DevOps tooling such as Docker, Terraform, ArgoCD, Argo Workflows, CircleCI, Github Actions, New Relic, Pager Duty, etc
• AWS/Cloud services such as EKS, EC2, S3, Lambda, Route 53, CloudFront, Cloudflare, IAM, etc.

What is in the Shippo Package?

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working hours
• One week-long company wide winter slow down
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Compensation:

Our Compensation Shippolicy:

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $156k to a max $212k annual salary (we tend to anchor our offers at the mid point $184k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Sail through the process: Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com

Shippos in the wild: Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.