About Shippo

At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard.

As a remote-first and globally distributed team, we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence.

Your impact starts here: every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

How we will deliver success together: We are looking for a Principal Solutions Architect to Lead our Solutions Architects Team that engages with our most critical partnerships and bridges between customers, carriers, product, and engineering to supply a world-class experience. This position will report directly to the Director of Engineering and partner cross-functionally to elevate our customer experience and solve complex logistical challenges.

An ideal candidate will possess the ability to build strong relationships and partnerships, navigate complex domains, and have a depth and breadth of technical expertise to provide robust solutions. They will also possess strong leadership skills to continue evolving and improving our Solutions Architects team and the greater organization.

Shipping & handling responsibilities

• Lead and Scale the Solutions Architect Team: Provide day-to-day leadership for the SA organization, setting clear expectations, priorities, and accountability. Ensure the team operates as a cohesive unit aligned to business objectives and partner outcomes.
• Develop and Mentor Solutions Architects: Own professional growth through coaching, structured feedback, and hands-on guidance. Build technical depth, customer-facing effectiveness, and execution discipline across the team.
• Define Standards for Solutions Architect Work and Deliverables: Establish consistent standards for how Solutions Architects scope, design, document, and hand off solutions. Ensure clarity, quality, and repeatability in all SA outputs.
• Own the Solutions Architect Operating Model and Processes: Design and continuously improve the operating model for the SA function, including intake, prioritization, engagement management, and delivery workflows. Balance rigor with speed to support bridge solutions.
• Drive Consistency and Quality Across Engagements: Ensure consistent execution by implementing review cadences, playbooks, and quality checks. Reduce variability in delivery while enabling individual autonomy.
• Measure, Inspect, and Improve Team Performance: Define and track metrics that reflect team effectiveness (e.g., throughput, reuse, cycle time, engagement success). Use data and retrospectives to continuously raise the bar.
• Champion Strategic Partner Relationships: Interface directly with enterprise partners, understand the *underlying needs, and drive solutions that expand Shippo's product portfolio and enhance *customer capabilities.
• Set Technical Direction for Solution Delivery: Guide the team in creating solution architectures, API specifications, and bridge solutions using Shippo-approved infrastructure and processes. Own the customer developer experience, including SDKs and documentation.

Your shipping requirements

• 10+ years of experience in software development
• 5+ years leading teams
• History of directly engaging and interfacing with customers, clients, and partners
• Strong interpersonal skills and the ability to work with all levels of the organization.
• Track record of designing scalable integration architectures that can support multiple enterprise clients
• Solid understanding of object-oriented or functional programming and familiarity with various design and architectural patterns.
• Exceptional verbal, written, and interpersonal communication skills. You are adept at communicating relevant information clearly and concisely.
• Deep understanding of customer needs and passion for customer success.
• Ability to look ahead to identify opportunities, foster a culture of innovation, and build for scale.
• Coding experience in server-side programming languages (e.g. Go, Python, Java, Ruby) as well as database languages (SQL)
• Experience working with server-side MVC frameworks (e.g. Django, .NET, Spring, Rails, Phoenix)
• Solid understanding of object-oriented programming and familiarity with various design and architectural patterns
• Deep understanding of customer needs and passion for customer success
• Exhibit core behaviors focused on craftsmanship, continuous improvement, and team success
• BS or MS degree in Computer Science or equivalent experience

Bonus

• Prior experience with XMS integrations (OMS, WMS, TMS)
• Prior experience working or interacting with shipping and/or postal carriers
• Experience using Go Lang and Python in production
• Familiarity with microservices architectures
• Experience integrating with APIs that use REST, SOAP, gRPC and other technologies
• Interest and experience in performance tuning, concurrency, microservices, security, data analytics, and web stack
• Experience with Django
• Past experience and success in building scalable APIs or services
• Interest and experience in performance tuning, concurrency, microservices, security, data pipelines, and web stack
• Experience with DevOps tooling such as Docker, Terraform, CircleCI, Sumo Logic, Pager Duty, etc
• Experience with AWS/Cloud services such as EC2, S3, Lambda, Route 53, Cloud Formation, Cloudflare, Elastic Beanstalk, IAM, etc.

What is in the Shippo Package?

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working hours
• One week-long company wide winter slow down
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Compensation:

Our Compensation Shippolicy:

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $212k to a max $287k annual salary (we tend to anchor our offers at the mid point $250k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Sail through the process: Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@goshippo.com

Shippos in the wild: Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.