This position can be based at any Coil site in Italy, France, or Spain.

• Must have at least 2 - 5 years of experience in coatings products development, Operations, Quality, Technical, or Sales
• Flexible work schedule to adapt prioritization changes and needs
• Strong written and verbal communication skills
• Demonstrated ability to lead a cross functional team to a successful outcome,
• Demonstrated success in leading Root Cause investigations and analysis tools,
• Demonstrated basic problem solving and basic project management skills
• Previous direct customer interaction
• System knowledge of Watson, MES, Product Vision, Discovery, and MES
• Able to work with an international team to drive improvement.

• Drive compliance to QUEST standards focused on Technical or Business processes (100, 200, 800 series).
• Lead site/product scale up at sites identified by Supply Chain/Marketing
• Lead and or participate in quality investigations to determine root cause that are customer and/or technical facing. Will step up and lead investigations that are borderline of ownership when needed.
• Primary lead for complaints that elevate past Define and Stabilize, meet the threshold criteria of ARC, or are being requested by a leadership position.
• Key customer and internal contact for Quality Customer Centric programs and meetings. Includes High Impact leaders, Quarterly Customer Continuous Improvement meetings, etc.
• Be the key contributor on providing Quality data to the customer along with clearly articulating RCCA and analysis that lead to conclusions.
• Perform effective data analysis to support investigations. Data analysis must be presented in a way that all can interpret it easily to drive to the correct conclusion.
• Shephard new formula introduction into the plant.
• Develop Technical or Customer facing standard operating procedures and provide training to site personnel to ensure procedures are followed.
• Work closely with the Operations Manager to support necessary quality practices and procedures directly affecting the customers.
• Lead or actively participates in Customer and Technical facing Regional and Divisional quality and continuous improvement efforts.
• Create monthly reports to track and improve complaint rate, complaint cycle time, and COPQ to better support the business.
• Provide training on customer complaint tracking systems and quality programs as needed.
• Key participant in development of new R&D and QC test methods.
• Be key owner of Quality data integrity and develop the ability to pull meaningful actionable items out of the data.
• Support but does not lead or facilitate compliance to the ISO requirements.
• Participate in regional projects.
• Ability to manage multiple tasks and projects and prioritize appropriately.