The Technical Analyst role is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updates to the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent will be expected to assist with the development of queries and build reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will document and provide suggestions to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They will provide basic support for training users on the applications and setting up user access. They will facilitate collaboration with cross-functional teams and client stakeholders to provide support for enterprise-wide applications.

**This position is not hybrid/remote and will be located at our Cleveland Headquarters office.Minimum Qualifications:

• Must be at least 18 years of age
• Must be legally authorized to work in the country of employment
• Bachelor's degree in Computer Science or Information Technology. In lieu of a degree, at least 3 years of experience in enterprise-wide software support
• 2+ years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
• Knowledge of enterprise-wide applications and software platforms
• Experience with software-as-a-service (SaaS) and enterprise-wide systems
• Experience in configuring and setting up various enterprise-wide applications
• Familiarity with applying security designs and principles to technology-based business solutions
• Experience in database management and maintenance
• Ability to develop custom queries using query and reporting tools
• Knowledge of data management best practices and quality control processes
• Strong analytical and problem-solving skills
• Strong communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors

Preferred Qualifications:

• Certifications in ITIL, Microsoft, and/or Oracle
• Experience with finance or accounting applications
• Support team with software-as-a-service (SaaS) and enterprise-wide applications by assisting in developing and identifying design considerations and business impacts needed for configuration
• Organize and provide data for internal department planning and activities
• Perform basic configuration, setup, and updating of applications
• Assist in loading data into established tables, fields, and system databases
• Research and propose approaches to define governance standards and processes for data input, structures, and storage mechanisms
• Build reports that facilitate business management and staff decisions
• Set up user access and assist in training users on the applications
• Provide suggestions for changes in applications development, maintenance, and system standards
• Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems
• Facilitate collaboration with client stakeholders and external vendors to provide support for enterprise-wide applications

***This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.*Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.Must be eighteen years or older