Roles and Responsibilities

• Work closely with internal department and provide service support to customers and stockist

• Assist Management to retain / attract new customers and ensure that sales / stockist achieve their budgeted sales / profit targets set.

• To ensure the following are done (local sales)

Documents / records are properly updated and filed (invoices, DN, CN, Sales Tax (CJ5 & exemption), quotation, complaint report, field report, customer configuration report, and correspondence).

• No over stocking of finished goods (FG) especially for special colors / product to minimize dead stock by coordinating with Product Planner

• Monitoring of FG inventory to ensure sufficient supply of goods to customer at all times before replenishment by liasing with customers / stockists and our Product Planner

• Reduce repetition of FG request to production for the same product & liasing with Product Planner

• Knowledge of any discontinuation of FG due to end of project,info to be passed on to related department for further actions

• Monitoring of all deliveries to customers on time by liasing with Logistics & Production

• Monitoring of any complaint login and follow ups

• Assist in marketing strategy like exhibitions,trade fairs,technical sales, seminars,visiting customers / stockist etc..

• New customers,ensure credit and repayment terms are set and Credit Application Form daily filed and approved before filing

• Strict monitoring of Debtors control to ensure all credit and repayment terms are adhered

• Reminders are duly sent out and legal actions taken against bad defaulters

• Collections are closely monitored to achieve monthly projected collections

• To achieve departmental and company level KPI at all times

• Product rationalization info is duly passed to sales coordinators / Product Planner on affected finished goods

• Ensure all procedures comply with existing ISO standards and records updated

• Education: SMA & above

• At least more than 2 years of related Customer Service or in Marketing

• Computer literate and interpersonal communication

• Widen knowledge of products and its applications and keep updated on new products

Preparation of quotation for FG products

• Work closely and coordinating with sales coordinators and Product Planner

• Monitoring of sample requisition from customers / stockist and its conversion into sales

• Monitoring of profit margins especially due to instability of solvent prices or increased in raw materials

• Coordinating with sales coordinator on local sales and sales to Vietnam,Sabah,Sarawak and Singapore markets

• Preparing and monitoring of Sales Performance Reports detailing the achievement of budgets

• Attending Sales and Management Meeting raising regarding to Sales and Customer Service

• Assist in the stock take at company level

• Any other responsibilities that the management may assign to you from time to time

• Any responsibilities assigned to him / her by his / her superior which is related to his / her work scope in Quality, Environmental, Health and Safety Management System.