The Accounts Receivable Associate is a fulltime opportunity within the Enterprise Financial Services (EFS) team of Group Finance. The position is responsible collection and billing activities for Accounts Receivable (AR) on behalf of Paint Stores Group (PSG), Performance Coatings Group (PCG), and Consumer Brands Group (CBG). The successful candidate will have direct contact with our customers; build relationships with the sales organization; and collaborate with finance colleagues of The Sherwin-Williams Company.

This position is not hybrid/remote and will report the the Higbee Building in Cleveland, OH.

Because this role involves access to confidential financial information, the Company has determined that a review of criminal history is necessary to protect the business and its operations and reputation and to provide similar protections for its clients and potential investments.

POSITION REQUIREMENTS

Required:

• High School Diploma or GED
• Experience in finance, accounting, or sales activities.
• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the United States without sponsorship now or in the future for employment visa status
• Proficiency in Microsoft Applications, including but not limited to, Excel and Word.
• Building and maintaining various types of financial models to aid, monitor and analyze business performance.
• The ability to compare and reconcile financial records from multiple sources, and analyze data to identify trends, patterns, and actionable insights.

Preferred:

• Bachelor’s Degree
• Sherwin-Williams’ store, facility, or branch experience.
• Operational analysis and business communications experience.
• Customer service experience.
• Experience in Accounts Receivable.
• The ability to influence attitudes, behaviors, and decisions through effective communication, negotiation, leadership, adaptation, and collaboration with varying types of stakeholders.
• Ability to understand, interpret, identify trends, and communicate financial data into meaningful insights.
• Serve as a trusted strategic advisor to business leaders utilizing an in-depth knowledge of the business segment(s) for the area of responsibility.

Travel: 10%

CORE RESPONSIBILITIES

CUSTOMER COLLECTION ACTIVITY:

• Direct customer contact of delinquent accounts in assigned area of responsibility to optimize cash flow and profitability.

• Develop and maintain effective working relationships with the sales organization and customers to enhance collection efforts and maintain business continuity.

• Develop and execute action plans to proactively resolve delinquent accounts.

• Evaluate collection customer activity results and recommend escalation to improve performance.

• Process required information on Customer and/or Third-Party websites to facilitate payment.

• Work with customers and the appropriate SW management to resolve customer discrepancies or disputes.

• Assist in identifying EDI, pricing, tracking, and process issues resulting in delayed payments.

• Initiate contact with stores, branches, customers, and customer service teams on issues impacting business opportunities.

CONTINUOUS IMPROVEMENT

• Assist in the identification and strategic solutioning of process bottlenecks.
• Collaborate and partner with key leaders and internal stakeholders in realizing scaling opportunities through process efficiencies and automation.
• Maintain a knowledge and understanding of KPI metrics to improve levels of service and AR performance.

ACCOUNTS RECEIVABLE CONTROLS AND COMPLIANCE:

• Maintain consistent adherence to the credit policies and procedures.
• Maintain customer and business records in accordance with established policies and procedures.
• Verify the AR balances are properly stated for the area of responsibility according to existing policies.
• Timely respond to internal and external AR audit inquiries as required.