This position works closely with commercial paint customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Wholesale Product Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Wholesale Product Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

• Have at least one (1) year of experience working in a delivery, retail, or customer service position

• Have previous work experience operating tinting and mixing equipment

• Assist customers in person and over the phone by determining needs and presenting appropriate products and services

• Process sales transactions accurately and consistent with policies and procedures

• Maintain precise work order files and formulas

• Tint and mix products, as needed, to customer specifications

• Clean store equipment

• Assist in making deliveries, as needed

• Remain knowledgeable on products offered and discuss available options

• Suggest ways to improve sales