POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

• High School Diploma

Preferred:

• Associate or Bachelor’s Degree

KNOWLEDGE & EXPERIENCE:

Required:

• 1+ years of experience in a customer service-based role

Preferred:

• SWDS Routing and Dispatching experience
• Experience working with Telematics and/or Logistics Software

TECHNICAL/SKILL REQUIREMENTS:

Required:

• Time management experience working with deadlines.
• Multitasking in a fast-paced dynamic environment

Preferred:

• Previous Sherwin-Williams store operations and product knowledge
• Dispatching and Routing Software Experience
• Cisco Finesse – Phones

CORE RESPONSIBILITIES AND TASKS:

• Complete all delivery exceptions in a timely manner that meets or exceeds the requested time-window.
• Maintain and update delivery resources when exceptions occur.
• Professionally communicate with area district management and establish professional relationships with drivers, store managers and branch managers
• Provide customer order entry, and store personnel support as it relates to the Sherwin-Williams Delivery Service
• Effectively communicate via phone, text, and email
• Provide support for multiple districts throughout Paint Stores Group
• Provide transportation safety expertise to ensure DOT safety compliance for all Paint Stores Group
• Understand Sherwin-Williams and customer safety protocol expectations as it pertains to delivery jobsites.
• Generally, monitor and track driver activity and behaviors, i.e., rogue delivery accountability.
• Add value to store operations and ensure overall customer satisfaction.
• Understand and provide direction about how to properly transport Sherwin-Williams products and other related materials.
• Identify and report procedure/policy violations to the appropriate field personnel.
• Directly identify and address any issues constraining service in assigned districts.
• Responsible for communicated metrics in specific areas of responsibility.
• Coach Field Partners on Policy & Procedure related to Sherwin-Williams Delivery Service.
• Work with SWDS Supervisors to achieve department goals.
• Become an expert user of all Department Software.
• Position may also be responsible for various administrative functions as needed by department.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.