The Customer Service Assistant works with the Assistant Branch Manager and Branch Manager to organize, plan, and implement strategies in a Sherwin-Williams Automotive Branch. This includes but is not limited to supporting all aspects of branch operations, including customer service, sales, merchandising, inventory, and store safety. The Customer Service Assistant will work closely with our customers to determine their needs, answer their questions about Sherwin-Williams Automotive products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve any customer concerns, ensure maximum client satisfaction, stay up to date with product features, and maintain the high quality and visual standards of the products and branch. The Customer Service Assistant is tasked with achieving excellent customer service while consistently meeting the branch’s sales goals.

The individual selected for this role will be expected to work at Automotive Branch #9303 located at 10236 L Street, Omaha, NE 68127.This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation
• Must have at least two (2) years of work experience in customer service, retail, or sales

Preferred Qualifications:

• Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch
• Have at least three (3) years of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience using material handling equipment (for example forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum-hoists, drum dollies, conveyor belts, etc.)
• Have at least a High School diploma or GED

#SHWSales

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Assist Managers in planning delivery schedules to optimize unit efficiency
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Process sales transactions accurately and consistent with policies and procedures
• Keep a clean and safe working environment and optimize space utilization
• Communicate and cooperate with supervisors and coworkers
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Assist with tracking inventory levels and comply with inventory control procedures
• Assist with the Physical Inventory Process that is conducted semi-annually
• Assist with Account Management projects for existing customers on-site and in the branch
• Assist in promoting sales specials and initiatives
• Keyholder responsibilities include the ability to complete Branch Open and End of Day procedures and make nightly bank deposit
• Complete Monthly and Quarterly Safety Training
• Verify customer orders and transactions are completed and documented accurately
• Assist in analyzing management and financial reports, including financial ratios relative to Profit & Loss (P&L)