Technical Customer Support Advisor

This position is part of the P&M EMEAI Technical Customer Support team.

To provide an excellent level of technical support to the customer and internal colleagues on the use of our products to ensure customer satisfaction.

• Required Experience in customer services or customer facing role

• Educated to GCSE level

• Desirable Technical background in the coatings industry

• Industry qualification such as ICorr, NACE, ASFP etc.

• Educated to Degree level – ideally in a technical/engineering field

• Excellent English language – spoken and written

• Highly proficient work with Microsoft Office (Word, Excel, Powerpoint)

• Respond to telephone and email enquiries in relation to technical questions on our product line with a target enquiry response time of 24 hours

• Ensures a professional and courteous response to all customers (external and internal)

• Provide prompt and accurate information to customers, field sales staff and other internal customers upon request in relation to technical aspects of a product or coatings specification

• Participate in customer meetings including specifiers and architects

• Provide detailed technical specifications to satisfy customer needs

• Provide technical information on request to internal and external customers

• Utilise Salesforce.com effectively for all enquiries feeding into projects

• Continual development of industry knowledge through internal and external learning

• Support the general running of the department

• To encourage and develop a team culture both within own team and across the business

• Enables and delivers effective training and development for individuals and the team

• Achievement of effective communication both within own team and between teams