Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #Shack Fam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

Job Summary

The Manager, Operations Integration supports the Operations Team through project management, KPI tracking and the continuous assessment of potential risk associated with cross functional initiative implementation. This role is also responsible for presentation development for various audiences as directed from Operations Leadership.

Job Responsibilities and Duties

• Leads the Operations Team project status meetings and reporting cadence

• Documents Operations Team Project Establishment Briefs as required for Transformation Office approval

• Manages the Quarterly Operations Integration and Operations call schedule

• Develops executive level presentations and project updates as required to keep all stakeholders informed and aligned

• Supports the Sr. Director, Integration with tasks associated with the management of the Operating Committee

• Communicates and executes integration plans that ensure the efficient merging of operational functions, processes, and systems

• Identifies opportunities for operational efficiencies and improvements during integration

• Executes change management strategies to minimize disruption and maximize the success of integration efforts

• Communicates with department leaders and project managers to ensure smooth integration with Operations

• Manages a cross functional calendar of all upcoming initiatives that will be communicated and rolled-out to Operators.

Knowledge, Skills, Abilities

• Demonstrated project management and organizational capabilities

• Functional understanding and knowledge of restaurant/retail operations procedures, and processes

• Proficiency with Powerpoint and Excel

• Strong communication skills

• Experience with project management programs such as Smart Sheet and Monday.com

Requirements

Education Requirements

• Bachelor's Degree

Education or Certificate Details

• Project Management Certificate preferred

Work Experience

• 3-5 years

Supervisory Experience

• 2-4 years

Physical Requirements

• Basic keyboarding or other repetitive motions

• Lifting/pushing objects weighing over 10 lbs.

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance

• Employer Paid Life and Disability Insurance

• 401k Plan with Company Match

• Paid Time Off

• Paid Parental Leave

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts

• Development and Growth Opportunities

Eligibility criteria applies

Pay Range - $103,050.00 - $135,300.00

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.