The Team

As a key member of the Systems Administration team within Global Cloud Operations, you will be responsible for the administration and operations of the global cloud infrastructure that runs our SaaS product. This is an opportunity to be at the core of running a Cloud platform that scales to millions of users! The Cloud Operations team is responsible for ensuring the availability and efficiency of the server infrastructure that runs our SaaS platform while consuming and deploying products that have been newly developed by engineering teams. You will be working closely with engineers and developers across the company and split your time between keeping critical infrastructure running and writing the code that automates our way forward, leveraging the power of AI all along.

What you get to do in this role:

• Develop tools in Python/JavaScript/Bash to replace manual work and improve customer experience.
• Contribute to Configuration Management and Infrastructure as Code for global private cloud.
• Provide relief and sustainable resolution to issues within our infrastructure.
• Participate in Root Cause Analysis of issues and drive resolution of root causes with internal team members.
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality.
• Drive enhancements and bugfixes for large-scale automation projects such as patching, provisioning, and kickstart domains.
• Prepare new Service Now products and services for production readiness with design review, feedback to engineering teams, training, and testing.
• Support the operation of a wide variety of infrastructure services, including MySQL, PostgreSQL, E-Mail infrastructure, DNS, Puppet, NGINX, Kubernetes, RHOSP, RabbitMQ and more.

Note: This role has a specific focus on development skills to help deliver tools and resolutions through code.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• An AI-native mindset with experience in using AI-powered tools and integrating AI into work processes, decision making and problem solving.
• 5+ years of experience with Linux (Red Hat and/or CentOS)
• 4+ years development experience with Python, Java, or similar object-oriented languages.
• Practiced in AI-empowered coding with tools such as Windsurf.
• Strong understanding of software engineering fundamentals (data structures, algorithms, design patterns).
• Development experience on the Service Now Platform would be a big plus.
• Senior-level skills and experience with service troubleshooting in a production environment covering web front-end, Systems, Databases, Mail and Networks.
• Experience with performance and availability monitoring, analysis, and configuration management platforms (e.g. Nagios/Icinga, Cacti, Ansible, Puppet, cfengine, chef, Splunk, Logstash) is desirable.
• Familiarity with PostreSQL, MySQL, MariaDB, or similar technologies; proficiency preferred.
• Understanding of ITIL v3 framework and how it applies to incidents, problems and change.
• Excellent communication skills and the ability to work well in a collaborative team environment.

JV20

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.