As a member of our Solution Consulting team, you will have a major impact on our future success by supporting [Employee Experience, Customer Workflow, ITX] Solution Sales. You will guide revenue for one of our  products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Moveworks Advisory Solution Consultant is a technical & business consultant with the advanced ability to develop, position and provide industry and product specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory. 

• Partner closely with ServiceNow Account Executives as the Moveworks product, AI, and domain expert, supporting complex sales cycles and driving deal strategy across one or more industries. 
• Lead customer discovery sessions and workshops to understand business challenges, technical environments, and success criteria, aligning Moveworks capabilities to customer needs and outcomes. 
• Deliver compelling, persona- and value-based product demonstrations that “explain by showing” how Moveworks and ServiceNow together automate work and improve employee experiences. 
• Facilitate technical and architectural workshops covering Moveworks’ AI/ML approach, integrations, security, and platform architecture, in the context of the customer’s ServiceNow environment. 
• Partner with Business Value Services to build data-driven business cases, prioritize use cases, and articulate measurable ROI using reports, calculators, and insights. 
• Define customer success criteria and lead the design, execution, and management of end-to-end proof-of-concept engagements. 
• Develop trusted relationships with customer stakeholders and client partners, guiding strategic programs such as roadmap alignment, customer journey mapping, and outcome planning in top accounts. 
• Collaborate cross-functionally to ensure a smooth transition from pre-sales to post-sales by documenting requirements and facilitating a clean handoff to Customer Success teams. 
• Provide continuous feedback to Product Management on customer needs, competitive insights, and market trends to help influence product direction and strategy. 
• Stay current on competitive positioning and market differentiation, clearly articulating Moveworks’ value within the broader ServiceNow ecosystem. 
• Contribute to team excellence by sharing best practices, reusable assets, and continuously improving demos, presentations, and sales processes to be more scalable and impactful. 
• Support field and marketing initiatives, including executive briefings, conferences, user groups, and industry events. 

To be successful in this role you have:

• Strong understanding of cloud architecture and RESTful APIs, with the ability to leverage self-service tools and configurators to demonstrate “art of the possible” solutions and connect to customer pre-production environments. 
• Familiarity with RPA, iPaaS, and low-code/no-code platforms; scripting or coding experience is a plus for building prototypes, custom use cases, and integrations. 
• 5+ years of experience in pre-sales solution consulting or sales engineering roles supporting enterprise application platforms. 
• Experience in enterprise industries such as technology or telecommunications is preferred. 
• Proficiency with the ServiceNow platform or deep technical experience with other enterprise cloud software solutions. 
• Demonstrated ability to collaborate cross-functionally with product management, product marketing, partners, and professional services teams. 
• Strong territory and pipeline management skills, with experience partnering closely with sales counterparts to drive consistent execution. 
• Willingness to travel approximately 50% for customer meetings and internal events. 

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Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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