VP, Acquisition Integration & Value Realization at ServiceNow

About the Role

Service Now is seeking a Vice President of Acquisition Integration and Value Realization to lead anddrive enterprise-wide acquisition integration. This role will report to the GVP, Corporate Business Development and this leader will be responsible for scoping and aligning the acquisition integration strategy, crafting the KPIs and metrics, working with functional integration leaders and establishing the governance needed to ensure that every acquisition creates measurable value for customers, employees, and shareholders. This role is critical as Service Now continues to accelerate innovation and expand our product portfolio through strategic acquisitions. The VP will operate as a player-coach and use strong executive influence skills to deliver material impact while personally leading high-profile integrations. As key leader of the overall Corporate Business Development team, the Vice President, Acquisition Integration & Value Realization will report to the GVP of Corporate & Business Development and work closely with the Corporate Development deal team to manage an end-to-end deal pipeline. The Vice President will be involved early in the deal process and work closely with leaders in each function through diligence and integration planning before deal signing to create a concrete integration plan for every target. Between signing and close, the VP of Acquisition Integration & Value Realization will play a leadership role in aligning executives around the deal thesis, cascading key business milestones and identifying interdependencies. The leader must be comfortable working closely with legal, HR, sales, engineering, product, finance and other functions and up-leveling key decision points. The VP of Acquisition Integration & Value Realization must be able to work in a fast-paced, results driven environment and must relish bringing structure, discipline and an action-oriented mindset to ambiguous challenges.

Key Responsibilities & Success Criteria

• Own the executive level reporting for acquisition integration success. Use business judgement and executive priorities to craft deal value drivers and integration metrics from deal objectives.
• Create standard acquisition archetypes and provide C-level performance metrics. Using a history of acquisitions and a keen understanding of Service Now, translate deal thesis into operational and financial models that can be used across multiple transactions.
• Identify and de-risk critical operational assumptions and bottlenecks and force critical business decisions and be able to frame and drive to conclusion critical business decisions.
• Deliver impact and value via influence across all functions of the company. Acquisition integration depends on cross-functional e􀆯orts and change; the VP must be able to drive impact outside of their direct reporting chain and align different goals to drive deal success.
• Build an extended virtual acquisition integration team. Work with C-Suite leaders to scope, define, and provide influence leadership on integration capabilities resident in each operating function. Use a “dotted line” reporting model to work cross-functionally on each integration.

Required Experience

• 10–15+ years leading scaled acquisition integrations in a top-tier consulting firm or leading technology company.
• Proven VP-level leadership with demonstrated ability to motivate, scale, and inspire high performing teams, including dotted-line reports and virtual teams.
• Track record leading integrations for $1B+ acquisitions, specifically where products were sold, integrated, and scaled, not sunset or re-platformed.
• Experience building new functions or operating models, comfortable starting as a player-coach and scaling rapidly.
• Strong understanding of SaaS business models, product roadmaps, engineering processes, modern cloud architectures, and GTM motions.

Key Attributes & Leadership Capabilities

• Systems Thinking with a Bias Toward Action: From deal inception, sees the whole enterprise system and understand second-order effects; execute decisively in ambiguity.
• Cross-Cultural Credibility: Build trust with founders, acquired employees, and Service Now leadership; know when to protect legacy culture vs. harmonize norms.
• Operational Rigor: Turn strategies into detailed work plans; be obsessive about sequencing, dependencies, dashboards, and measurable outcomes (both short- and long-term).
• Low-Ego Influence: Lead without formal authority; align senior stakeholders and navigate complex personalities with finesse.
• Empathy + Accountability: Support acquired employees through uncertainty while upholding clear, non-negotiable integration milestones.
• Grace Under Pressure: Act as the stabilizing force during crises, including tight deadlines, data migration issues, GTM disruptions, and leadership escalations.
• Proactive insight, the ability to “see around corners”: Know what breaks first, what matters most, and how to avoid common integration pitfalls.

For positions in this location, we offer a base pay of $279,600 - $475,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.