What you get to do in this role:

You will drive operational excellence for the Chief Strategy Officer (CSO) while serving as a trusted partner across a wide range of strategic and administrative responsibilities.

Executive Operations & Strategic Support

• Manage the CSO’s dynamic calendar, ensuring alignment with strategic priorities and optimizing time across competing demands
• Act as a gatekeeper and decision facilitator, prioritizing requests and ensuring the CSO is focused on highest-impact activities
• Prepare briefing materials, presentations, and correspondence to support internal and external engagements
• Track key initiatives and follow-ups to ensure execution against strategic objectives

Stakeholder & Relationship Management

• Serve as a primary point of contact for senior leaders, Board members, investors, and external stakeholders
• Build strong cross-functional relationships to enable effective coordination and communication
• Partner closely with Communications and PR teams to support external engagements, speaking opportunities, and strategic initiatives
• Represent the CSO’s office with professionalism, diplomacy, and sound judgment

Meeting & Event Leadership

• Plan and execute leadership meetings, strategic sessions, and team off-sites end-to-end
• Develop agendas, coordinate logistics, and ensure all materials are prepared and delivered on time
• Drive follow-ups and action items to ensure outcomes are achieved
• Global Coordination & Logistics
• Manage complex, international travel arrangements, including detailed itineraries and contingency planning
• Coordinate meetings across multiple time zones with global stakeholders
• Provide flexible support outside standard hours as needed to support a global organization
• Operational Excellence & Confidentiality
• Handle sensitive and confidential information with the highest level of discretion
• Manage expense reporting and administrative processes with accuracy and efficiency
• Continuously improve processes and workflows to enhance the effectiveness of the CSO’s office
• Operate with a high degree of autonomy, anticipating needs and solving problems proactively

To be successful in this role you have:

• 10+ years of experience supporting C-level executives, preferably in strategy, operations, or corporate leadership environments
• Exceptional organizational skills and meticulous attention to detail
• Strong business judgment and a solutions-oriented mindset
• Proven ability to manage multiple priorities in a fast-paced, high-pressure environment
• Outstanding communication skills, including writing, editing, and executive-level correspondence
• Demonstrated discretion and ability to handle highly confidential information
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)

You also bring:

• Excellent interpersonal skills and the ability to build trust across all levels of an organization
• The ability to adapt communication style based on audience and context
• A proactive, resourceful approach with strong problem-solving capabilities
• A high level of professionalism, resilience, and flexibility
• A genuine passion for the Executive Assistant role as a strategic partner

Preferred

Bachelor’s degree
Experience supporting executives in a global, matrixed organization
Experience partnering with senior leadership, Board members, or external stakeholders

FD21

For positions in this location, we offer a base pay of $126,800 - $221,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.