Role Overview

As the connective tissue across Service Now’s Federal Government & Partner Ecosystem business, this role drives growth by shaping, enabling and orchestrating a high-performing public sector customer and partner ecosystem.

Operating as a Federal Government CTO, you will bring business development and deep domain expertise, trusted relationships and executive-level influence to help Australian Federal Government agencies accelerate digital transformation with Service Now at the core.

This role works horizontally across internal teams, partners, and government stakeholders—scaling impact through relationships, leveraging influence, coordination and thought leadership rather than direct oversight.

What you get to do in this role:

1. Market Influence & Thought Leadership

• Act as a trusted advisor to senior government leaders, shaping conversations around digital transformation, platform strategy, and modern government operations.

• Represent Service Now at industry forums, roundtables, and policy discussions, elevating our position as a strategic partner to government.

• Help strategically define and influence Federal digital transformation narratives where Service Now and our partners play a leading role.

1. Government Stakeholder & Customer Relationships

• Build and sustain deep, multi-tiered relationships across assigned Federal customers—from delivery and IT leaders through to CIO, CTO, and senior executive levels.

• Provide strategic guidance aligned to agency priorities, policy cycles, and whole-of-government initiatives.

• Be a trusted escalation point and strategic sounding board for complex, high-profile government engagements.

3.Partner Strategy & Ecosystem Development

• Identify, onboard, and grow strategic partnerships across systems integrators, local consultancies, and specialist public sector providers.

• Design and execute joint go-to-market motions aligned to Federal priorities and Service Now differentiation.

• Influence partner sales, delivery, and capability investment to support shared success and long-term growth.

1. Internal Coordination & Orchestration

• Serve as the central point of coordination across Sales, Alliances, Inspire Value, Marketing, Solution Consulting, Legal, and Government Affairs.

• Ensure Federal GTM strategy is clearly understood, aligned, and executed across teams.

• Focus partners and internal teams on where we can differentiate, add value, and win together in Federal Government.

1. Operational Execution & Governance

• Lead regular internal and partner account reviews, pipeline health checks, and co-sell activities.

• Support public sector compliance requirements, procurement frameworks, and joint business planning.

• Bring structure, rhythm, and clarity to complex, multi-party Federal engagements.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 10+ years’ experience as a technology officer or in a senior technology leadership role in Government preferred or working with Government.

• Deep understanding of the Australian Federal Government ecosystem, including APS culture, procurement models, and policy cycles.

• Strong executive presence with the ability to leverage influence without authority.

• Proven experience building and scaling outcomes through partner ecosystems and driving impact.

• Comfortable operating autonomously in a matrixed, fast-moving environment.

• National travel as required.

FD21

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.