Director, Platform Architect Mgmt at ServiceNow

Relocation to West Palm Beach is available and provided by Service Now

The Director, Platform Architecture is a strategic leader responsible for shaping the architectural vision, driving customer advisory strategy, and delivering AI-enabled transformation outcomes across a portfolio of VLE/LE customers. This role oversees multiple teams of Platform Architects, builds executive-level relationships, and partners across CEG, Sales, Product, and Partner ecosystems to drive adoption, value realization, and enterprise digital transformation at scale.

Key Responsibilities Talent Development & Organizational Leadership

• Build and lead high-performance teams of Platform Architects and Sr. Managers.
• Drive talent strategy, hiring, skills development, and career pathing aligned to evolving AI and platform requirements.
• Foster a culture of continuous learning, mentorship, and professional growth.
• Encourage innovation and diverse perspectives, empowering employees to develop their careers and contribute to organizational success.

Industry Expertise & Alignment

• Maintain deep industry expertise by maintain close alignment with Major Area leaders and Segment leads across major industry areas.
• Develop and enable high performing Platform Architects and Senior Managers, enabling them to address complex, industry-specific challenges.
• Actively engage with major industry area organizations within the company to ensure architectural strategies and talent deployment remain aligned with market trends and organizational priorities.

Project Staffing & Resource Management

• Oversee project staffing across their aligned Major Area, ensuring optimal allocation of resources to meet customer needs and strategic objectives.

• Proactively manage the pipeline of accounts, ensuring visibility into upcoming projects and resource needs to support strategic business growth.

• Collaborate with business development and account teams to forecast demand and align staffing plans with evolving customer requirements and organizational priorities.

• Ensure proper staffing for all engagements by matching skills, experience, and certifications to project needs, optimizing team performance and customer outcomes

• Attract, recruit, and hire top talent for Platform Architect and Sr. Manager roles, leveraging industry networks

• Monitor and adjust staffing plans to maintain alignment with major industry area organizations and business priorities.

Enterprise-Scale Architecture Strategy

• Serve as the senior architectural advisor to CIO/CTO and C-suite leaders across a multi-account portfolio.
• Establish long-term, enterprise-level roadmaps and AI-enabled digital transformation strategies.
• Ensure customers adopt scalable architecture, AI/GenAI patterns, data governance, and platform operating models.

Qualifications

• 7–10+ years in consulting, digital transformation, or enterprise architecture leadership.
• Proven track record coaching senior talent and managing multi-level architecture teams.
• Strong influence with CIO/CTO-level executives and enterprise strategy teams.
• Deep understanding of AI, automation, data, and emerging technology trends.
• Experience shaping enterprise operating models and transformation programs.
• Strong ecosystem leadership experience (GSIs, SIs, Big 4, strategic partners).
• Expertise in multiple Service Now product suites and platform strategy.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.