What you will get to do in this role:

• Own the end-to-end commercial relationship across a portfolio of strategic accounts, driving growth across CRM, AI and Technology and Transformation workflow opportunities
• Develop and maintain relationships with multiple C-suite personas (CFO, CIO, COO, CDO) within large retail and consumer organisations, positioning Service Now as a long-term platform partner
• Lead and orchestrate a broad virtual account team including Solution Consultants, Solution Specialists, Customer Success, Partners and Marketing to execute on a coordinated account strategy
• Be a trusted advisor to your customers by understanding their business roadmap and advising on how Service Now can accelerate their transformation agenda
• Identify the right specialist and support resources to bring into deals at the right time, ensuring the strongest possible team is engaged on each opportunity
• Lead commercial negotiations, manage sales process, and drive opportunity closure across a complex, multi-stakeholder buying environment
• Build a multi-year account roadmap that expands Service Now's footprint and drives ongoing revenue growth across your strategic account portfolio

To be successful in this role you have:

• 10+ years of experience in software or solutions sales, with a track record of managing and growing large enterprise or strategic accounts
• Experience selling into retail or consumer organisations at senior executive level, with an understanding of the technology priorities and buying dynamics within the sector
• Demonstrated ability to develop and execute account strategies across CRM, AI, and digital or technology transformation initiatives
• Experience integrating AI into work processes, decision-making or problem-solving, including using AI-powered tools, automating workflows, or analysing AI-driven insights
• Proven ability to produce new business, negotiate complex deals, and maintain healthy C-level relationships across large, named accounts
• Experience orchestrating a virtual account team across Solution Consulting, Customer Success, Partners and Marketing to deliver outcomes-based solutions
• A track record of consistently meeting or exceeding sales targets in a competitive enterprise SaaS environment
• Strong communication and executive presence, with the ability to simplify complex ideas for a range of audiences
• Experience promoting a customer success mindset and a "win as a team" culture
• Willingness to travel up to 50% of the time across your account portfolio

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities.

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.