Sephora , a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world. Sephora SEA’s retail activity spans over 7 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia and New Zealand) with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Its digital activities span over seven countries (retail countries excluding India, plus Philippines). Sephora SEA has experienced rapid growth in the region with many more stores and countries to come. Sephora Malaysia is looking to recruit a Senior Beauty Advisor to be based at Aeon Tebrau, Johor JOB OVERVIEW Role and Responsibilities Passionately inspiring consumer loyalty to Sephora Diligently executing store operations, with a special focus on selected functional areas Providing support and feedback to Beauty Advisors RESPONSIBILITIES AND DUTIES Store performance and monitoring Be aware of store sales and KPI targets, as well as team performance targets, take ownership over them and effectively use all available store resources to meet or exceed them Identify sales and KPI improvement opportunities and communicate suggestions to store management to address them and drive commercial success Self/team management: People development Collaborate productively and respectfully with team members Make yourself available to support other team members when needed Self/team management: Training Guide and train selected team members on basic Foundational and Seasonal Brand and product knowledge, especially in your assigned Categories (if applicable) Complete all applicable training programs and effectively apply the learning on the job Seek coaching and learning opportunities to continually improve your performance Store management – Merchandising Execute and maintain established Visual Merchandising and In-Store Communication standards Store management – Operations Adhere to all established policies and procedures Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store’s entire product offer is represented on the sales floor Complete cash register transactions quickly and accurately Minimize loss in both, the stockroom and the sales floor Perform all store operations in a safe, effective and efficient manner Customer Service Be a role model for customer service and meeting or exceeding customers’ expectations Share your customer service experience and train selected team members to fine-tune their service skills Be a resource for Beauty Advisors in dealing with complex customer service situations Be a Sephora Ambassador, consistently exhibiting the Brand Attitude and Values Use advanced Category expertise to successfully meet the specific needs of even the most demanding customers DESIRED ASK (ACCREDITATION, SKILLS, KNOWLEDGE) AND RELATIONSHIPS Qualifications and education requirements Minimum secondary school education Experience preferred Minimum 6 months’ work experience in a beauty/fashion customer and commercial focused retail environment Preferred skills and knowledge Advanced selling experience Good product, retail and industry understanding Basic MS Office proficiency Key relationships Customers Peers and Supervisor Team members Reporting line & key stakeholders The Senior Beauty Advisor will report to the Store Manager While at Sephora, you’ll enjoy… The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with. The learning . We invest heavily in training for our leaders and store associates. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills. The culture . As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This , is the future of beauty. Reimagine your future, at Sephora.