Our Purpose

At Sentinel One, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join Sentinel One, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.

About Us

Sentinel One is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.

Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.

What Are We Looking For?

We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.

What are we looking for?

We are looking for an experienced threat detection and response practitioner to serve as a trusted partner for our Managed Detection & Response (MDR) customers. You’ll work closely with your assigned customers throughout their journey, from initial onboarding through ongoing service delivery. You’ll leverage your expertise in threat detection and response to advise and support your customers on a wide range of topics, from endpoint protection to threat detection, incident response and recovery.

What will you do?

• Take full responsibility for the MDR service delivered to your assigned customers.
• Serve as a key member of the account team for all assigned customers, partnering with their Customer Success Manager, sales representative, and Technical Account Manager on all customer issues and initiatives.
• Initial engagement with assigned customers:
• Provide an overview of the MDR service, including service scope, deliverables, and standard operating procedures.
• Advise them on the configuration of the Singularity Platform (including endpoint protection policies and integrations with third party security technologies) to maximize the effectiveness of the MDR service.
• Partner with them on defining and configuring their MDR escalation and response policies.
• Document details about the customer’s environment, escalation procedures, or any other details that will assist the global MDR team in more effectively delivering our service.
• Regular ongoing engagement with assigned customers:
• Review MDR operational metrics, trends, and key findings.
• Brief customers on significant emerging threats, including actions that Sentinel One is taking to protect them, additional recommended actions for their team, and any specific findings in their environment.
• Discuss outstanding questions or issues.
• Review recommended corrective actions to improve the customer’s security posture and reduce risk.
• Lead or support additional customer briefings, meetings and on-site visits as required.
• Provide similar support to organizations evaluating Sentinel One MDR services during ‘Proof of Concept’ engagements (POCs).
• Stay closely connected with MDR operations and the threat landscape by working closely with MDR analysts, investigators, and engineers, including periodic ‘shadow days’ and rotations into these roles.
• Capture feedback from customers and prospects and share it with internal stakeholders to drive continuous service improvement.
• Represent Sentinel One MDR services at company events and conferences.

What experience and knowledge should you bring?

• Prior experience as a security operations practitioner, with a focus on one or more of the following areas: SOC operations, security monitoring, incident investigation and response, malware analysis, threat hunting, and threat intelligence.
• Strong background in security operations, incident response, or threat intelligence.
• A passion for cybersecurity, and an unwavering commitment to protecting your customers from cyber attacks.
• An understanding of the current threat landscape, including widely used attacker TTPs and prominent threat actor groups.
• Outstanding written and verbal communication skills.
• Experience in handling complex customer escalations, effectively managing customer communications and collaborating with internal teams to drive issues to resolution.

Why us?

You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry.

• Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA
• Unlimited PTO
• Industry leading gender-neutral parental leave
• Paid Company Holidays
• Paid Sick Time
• Employee stock purchase program
• Disability and life insurance
• Employee assistance program
• Gym membership reimbursement
• Cell phone reimbursement
• Numerous company-sponsored events including regular happy hours and team building events

This U.S. role has a base pay range that will vary based on the location of the candidate. For some locations, a different pay range may apply. If so, this range will be provided to you during the recruiting process. You can also reach out to the recruiter with any questions.

Base Salary Range:

$108,000—$135,000 USD

Sentinel One is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Sentinel One participates in the E-Verify Program for all U.S. based roles.