Scopely/Niantic is rapidly growing, and we’re looking for a passionate Senior IT Support Technician to provide full technical support to all users and the IT infrastructurein Tokyo!About the IT Team:
The Scopely/Niantic IT team provides hardware and software support to employees in offices worldwide. With all offices collaborating together, our employees rely heavily on video conferencing and collaboration tools. The IT team strives to deliver excellent support to ensure the best possible experience. We keep up with the latest technology and trends to deliver top-notch service to Scopely.

What You’ll Do:

• Work with the global IT/SEC team to deliver on IT projects from concept to production

• Employee onboarding and offboarding

• Device lifecycle management includes procurement, provisioning, deployment, management, maintenance, and de-provisioning.

• Hands-on support for all levels of hardware and software troubleshooting, triaging, and issue resolution

• Network infrastructure management, including wireless and VPN management

• Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations

• Create and maintain documented processes, procedures, and configurations

• Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth.

• Prioritize tasks based on impact and urgency.

• Implement, configure, and manage SaaS tools including Slack, Google Workspace, Jira, and Jump Cloud.

• Management of vendor and supplier relationships

• Support our AV/VC platform (Zoom)

• Scripting experience (e.g. PowerShell, Bash, Python) for automation

• Creating group policies for standardization and security.

• Cloud Identity Provider and SSO management (Okta).

  What you will need:

• 7+ years of relevant work experience as an IT technician.

• Bilingual in Japanese and English (Business Level).

• Should have rich experience in MacOS/Windows/SaaS/MDM/Network.

• Familiarity with core business applications such as Jira, Confluence, and Slack

• Familiarity with developer tools such as GitHub, GitLab, and Jenkins

• Familiarity with Apple developer and certificate management

• Should have excellent interpersonal and communication skills and the ability to deal with users at all organizational levels.

• Should have a good attitude/communication, and end-user handling /coordination Skills.

• Ability to meet deadlines and work well under pressure.

• Ability to logically prioritize tasks and schedule work accordingly.

• Strong motivation to learn new technologies.

• Clear all the assessments as per the schedule.

About Us

Scopely is a global interactive entertainment and mobile-first video game company, home to many top, award-winning experiences such as "MONOPOLY GO!," “Star Trek™ Fleet Command,” “Stumble Guys,” “MARVEL Strike Force,” and “Yahtzee® With Buddies,” among others.

Scopely creates, publishes, and live-operates immersive games that empower a directed-by-consumer™ experience across multiple platforms--from mobile, web, PC and beyond.

Founded in 2011, Scopely is fueled by a world-class team and a proprietary technology platform Playgami that supports one of the most diversified portfolios in the games industry.

Recognized multiple times as one of Fast Company’s “World’s Most Innovative Companies,” Scopely is a multi-billion-dollar business due to its ability to create long-lasting game experiences that players enjoy for years.

Scopely has global operations in more than a dozen markets across Asia, EMEA, and North America, and is home to many internal game development teams, referred to as Scopely Studios, with additional game studio partners across four continents.

Scopely was acquired by Savvy Games Group in July 2023 for $4.9 billion, and is now an independent subsidiary of Savvy.

For more information on Scopely, visit: scopely.com

Notice to candidates: Scopely, Inc and its affiliates will never request payment or ask for financial information as a condition for applying to a position or receiving an offer of employment. All official Scopely, Inc. recruiters only use email domains that end with @scopely.com.

Our official website is www.scopely.com. Please only apply to positions posted on our official website and ensure the recruiter only communicates via the official email domain.

Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice.

Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.