Customer Support Coordinator What will you do? Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools; Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs; Order Management: enter, change, manage requests related to orders in cooperation with country representatives; Provide support to the customers for commercial and logistic returns product; Provide support to the customers for solving the logistic and commercial complaints; Proactive information communication; Complete documentation and follow up on all commitments and customer details; Actively create/modify knowledge database; Collaborate with Marketing on new product launches Ongoing proactive research and learning about new products, technologies and applications; Participate in the interaction center’s continuous improvement process; Liaise between customers, After-Sales and Marketing regarding Product Quality Returns. Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not available. What qualifications will make you successful? Education: Associate’s Degree requested, Bachelor’s Degree preferred; Fluent in English; Previous experience in customer support or sales is desirable; Working electrical knowledge an advantage. Ability to multi task (logging queries while speaking with customers); PC skills (Microsoft, Windows, ERPs); Basic aptitude for learning technical concepts essential; Excellent interpersonal, communications and time management skills; Ability to work on own initiative, but also as part of a team; Strong verbal and written communication skills are required; Flexible and having the ability to learn quickly; Previous CRM experience an advantage. What we offer: Hybrid working model 4+1, Sunday to Thursday International team with the possibility for training & upskilling Learning & Development for each employee Having a chance to be mentored by any worldwide expert inside Schneider Electric The financial, legal, and psychological assistance program Family policy – Parental leave and Care leave Recognition culture through our own Step Up platform & annual bonus Building a career in the #1 world sustainable multinational company Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Customer Support Coordinator What will you do? Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools; Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs; Order Management: enter, change, manage requests related to orders in cooperation with country representatives; Provide support to the customers for commercial and logistic returns product; Provide support to the customers for solving the logistic and commercial complaints; Proactive information communication; Complete documentation and follow up on all commitments and customer details; Actively create/modify knowledge database; Collaborate with Marketing on new product launches Ongoing proactive research and learning about new products, technologies and applications; Participate in the interaction center’s continuous improvement process; Liaise between customers, After-Sales and Marketing regarding Product Quality Returns. Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not available. What qualifications will make you successful? Education: Associate’s Degree requested, Bachelor’s Degree preferred; Fluent in English; Previous experience in customer support or sales is desirable; Working electrical knowledge an advantage. Ability to multi task (logging queries while speaking with customers); PC skills (Microsoft, Windows, ERPs); Basic aptitude for learning technical concepts essential; Excellent interpersonal, communications and time management skills; Ability to work on own initiative, but also as part of a team; Strong verbal and written communication skills are required; Flexible and having the ability to learn quickly; Previous CRM experience an advantage. What we offer: Hybrid working model 4+1, Sunday to Thursday International team with the possibility for training & upskilling Learning & Development for each employee Having a chance to be mentored by any worldwide expert inside Schneider Electric The financial, legal, and psychological assistance program Family policy – Parental leave and Care leave Recognition culture through our own Step Up platform & annual bonus Building a career in the #1 world sustainable multinational company