Role Overview The Buildings Claims Coordinator is responsible for investigating, validating, and resolving customer claims related to billing, delivery, product quality, or service issues.

This role plays a critical part in maintaining customer trust, ensuring timely resolution of concerns, and protecting the company’s financial accuracy.

The coordinator works closely with internal teams to identify root causes and support process improvements. --- Key Responsibilities 🔍 Claims Processing & Validation · Receive, review, and process customer claims in compliance with company policies and procedures. · Validate claim accuracy by examining documentation, transaction history, and operational data. · Assess claim legitimacy to recommend approval, adjustment, or denial. 🤝 Cross-Functional Investigation · Collaborate with internal departments—including logistics, finance, operations, and quality—to investigate root causes. · Gather necessary information, supporting evidence, and corrective actions from relevant teams. 📢 Customer & Stakeholder Communication · Provide timely updates to customers regarding claim status, required documentation, and final resolution. · Communicate outcomes clearly to internal stakeholders, ensuring alignment and transparency. 🗂️ Documentation & Reporting · Maintain comprehensive claim records, supporting documents, and resolution logs for audit and reporting purposes. · Prepare reports on claim trends, recurring issues, and operational gaps. 🔧 Continuous Improvement · Identify process gaps and recurring issues that lead to claims. · Participate in continuous improvement initiatives to support operational efficiency and claims reduction. · Provide feedback to leadership on risks and opportunities.

Must possess a Bachelor's Degree in any course or track; Good communication skills Willingness to work during US BUSINESS HOURS.

Strong customer service orientation with excellent communication and problem-solving abilities Demonstrated ability to handle multiple tasks while maintaining attention to detail

Experience: with order processing systems and customer relationship management tools Proven track record of meeting customer satisfaction goals Ability to work independently while contributing to team success Let us learn about you!

Apply today.

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At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.

We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.

Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.

It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Role Overview The Buildings Claims Coordinator is responsible for investigating, validating, and resolving customer claims related to billing, delivery, product quality, or service issues.

This role plays a critical part in maintaining customer trust, ensuring timely resolution of concerns, and protecting the company’s financial accuracy.

The coordinator works closely with internal teams to identify root causes and support process improvements. --- Key Responsibilities 🔍 Claims Processing & Validation · Receive, review, and process customer claims in compliance with company policies and procedures. · Validate claim accuracy by examining documentation, transaction history, and operational data. · Assess claim legitimacy to recommend approval, adjustment, or denial. 🤝 Cross-Functional Investigation · Collaborate with internal departments—including logistics, finance, operations, and quality—to investigate root causes. · Gather necessary information, supporting evidence, and corrective actions from relevant teams. 📢 Customer & Stakeholder Communication · Provide timely updates to customers regarding claim status, required documentation, and final resolution. · Communicate outcomes clearly to internal stakeholders, ensuring alignment and transparency. 🗂️ Documentation & Reporting · Maintain comprehensive claim records, supporting documents, and resolution logs for audit and reporting purposes. · Prepare reports on claim trends, recurring issues, and operational gaps. 🔧 Continuous Improvement · Identify process gaps and recurring issues that lead to claims. · Participate in continuous improvement initiatives to support operational efficiency and claims reduction. · Provide feedback to leadership on risks and opportunities.

Must possess a Bachelor's Degree in any course or track; Good communication skills Willingness to work during US BUSINESS HOURS.

Strong customer service orientation with excellent communication and problem-solving abilities Demonstrated ability to handle multiple tasks while maintaining attention to detail

Experience: with order processing systems and customer relationship management tools Proven track record of meeting customer satisfaction goals Ability to work independently while contributing to team success Let us learn about you!

Apply today.