Act as a entry point of contact and provide support to all customers in the assigned country.

This will involve first interaction resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric.

Queries will include but are not limited to the following: Pre sales – Price and availability, order fulfillment/booking, order or delivery status, opportunity identification, knowledge management and etc Post sales – commercial product return and escalation of more technical queries, order management and modification, invoice, deliveries, and etc Improve Customer Satisfaction by providing a high quality professional Primary Support to customers.

Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.

Responsibilities First level general support pre-sales and post-sales, telephone, email and digital platform to SE customers and partners Responsible for answering incoming telephone calls, live chat, e-mails, portal cases and prioritizing customer’s support needs Responsible to process Customer requests including order fulfillment and modification in ERP system Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery Escalation management in liaising with Procurement, Logistics, Technical Support and order management team in resolving customers order and delivery complaints Support and resolve customer logistic product quality/returns and commercial issues Proactively follow up on all commitments and customer requests Strong collaboration with Marketing on new product launches Ongoing proactive research and learning about new products, technologies and applications Improve Customer Satisfaction by providing a high quality professional Primary Support to customers Lead transformation initiatives such as process simplification and improvement on Customer Support process Carry out other related tasks assigned in order to support the team and other department to achieve company’s objectives Competencies Fresh graduated or degree in any specialization with 3 to 5 years of working experience (preferable with Engineering degree) Multilingual capability is an advantage eg.

English, Malay, Chinese, various dialects, Korean, Japanese, Thai, Indonesian, Vietnamese.

Knowledge in ERP SAP SD module and supply chain is highly preferred Advance or Intermediate Excel and data analytics skills Strong verbal and written communication skills are required Ability to multi task (logging queries and orders while speaking with customers); Ability to work under pressure, flexible and having the ability to learn quickly Passionate, self-motivated, results-driven professional Ability to work effectively in a team and independently Demonstrate aptitude for problem solving and a sense of urgency Let us learn about you!

Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.

We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.

Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.

It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Act as a entry point of contact and provide support to all customers in the assigned country.

This will involve first interaction resolution for the majority of customer queries and ensuring complex cases are escalated to and followed up by the correct point of contact within Schneider Electric.

Queries will include but are not limited to the following: Pre sales – Price and availability, order fulfillment/booking, order or delivery status, opportunity identification, knowledge management and etc Post sales – commercial product return and escalation of more technical queries, order management and modification, invoice, deliveries, and etc Improve Customer Satisfaction by providing a high quality professional Primary Support to customers.

Establish a strong and professional relationship with assigned accounts and contacts while assisting the relevant sales team to increase revenue and market share.

Responsibilities First level general support pre-sales and post-sales, telephone, email and digital platform to SE customers and partners Responsible for answering incoming telephone calls, live chat, e-mails, portal cases and prioritizing customer’s support needs Responsible to process Customer requests including order fulfillment and modification in ERP system Managing transactional orders backlog in ensuring timely deliveries as per customers' requested delivery dates Proactively liaise and coordinate with procurement and delivery team on logistic arrangement and close monitoring of customer order delivery Escalation management in liaising with Procurement, Logistics, Technical Support and order management team in resolving customers order and delivery complaints Support and resolve customer logistic product quality/returns and commercial issues Proactively follow up on all commitments and customer requests Strong collaboration with Marketing on new product launches Ongoing proactive research and learning about new products, technologies and applications Improve Customer Satisfaction by providing a high quality professional Primary Support to customers Lead transformation initiatives such as process simplification and improvement on Customer Support process Carry out other related tasks assigned in order to support the team and other department to achieve company’s objectives
Competencies Fresh graduated or degree in any specialization with 3 to 5 years of working experience (preferable with Engineering degree) Multilingual capability is an advantage eg.

English, Malay, Chinese, various dialects, Korean, Japanese, Thai, Indonesian, Vietnamese.

Knowledge in ERP SAP SD module and supply chain is highly preferred Advance or Intermediate Excel and data analytics skills Strong verbal and written communication skills are required Ability to multi task (logging queries and orders while speaking with customers); Ability to work under pressure, flexible and having the ability to learn quickly Passionate, self-motivated, results-driven professional Ability to work effectively in a team and independently Demonstrate aptitude for problem solving and a sense of urgency Let us learn about you!

Apply today.