Strategic Account Applications Engineer Connected Services Hub Location: Warrington. Hybrid working. This is a newly created role supporting a global strategic customers within the Connected Services Hub. You provide advanced technical support for a highly complex and bespoke digital environment. You act as a dedicated technical escalation point while remaining part of the wider CSH team. The role supports a high value, business critical service contract with strict performance expectations. What you will do:

• Provide advanced second line technical support for a global strategic accounts • Act as the primary escalation point for complex incidents and service issues • Coordinate incident response and deliver structured root cause analysis • Support bespoke BMS and digital service solutions in production environments • Work closely with global Product Support and R&D teams • Ensure service continuity and customer confidence • Support proactive activities such as system optimisation and opportunity detection • Collaborate with wider CSH engineers to balance workload and risk About you:
• Experience supporting complex BMS or digital building environments • Strong understanding of HVAC, electrical, or building services systems • Knowledge of protocols such as Modbus, BACnet, OPC, TCP/IP, Ethernet IP • Background in customer facing technical support or service delivery • Confident handling demanding stakeholders and escalations • Comfortable working in structured service environments with clear SLAs • Relevant engineering or technical qualification preferred Working pattern • Hybrid role • At least two days per week in the Warrington office • Monday to Friday working pattern • No shift work What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you. Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
  Strategic Account Applications Engineer Connected Services Hub Location: Warrington. Hybrid working. This is a newly created role supporting a global strategic customers within the Connected Services Hub. You provide advanced technical support for a highly complex and bespoke digital environment. You act as a dedicated technical escalation point while remaining part of the wider CSH team. The role supports a high value, business critical service contract with strict performance expectations. What you will do:
• Provide advanced second line technical support for a global strategic accounts • Act as the primary escalation point for complex incidents and service issues • Coordinate incident response and deliver structured root cause analysis • Support bespoke BMS and digital service solutions in production environments • Work closely with global Product Support and R&D teams • Ensure service continuity and customer confidence • Support proactive activities such as system optimisation and opportunity detection • Collaborate with wider CSH engineers to balance workload and risk
  About you:
• Experience supporting complex BMS or digital building environments • Strong understanding of HVAC, electrical, or building services systems • Knowledge of protocols such as Modbus, BACnet, OPC, TCP/IP, Ethernet IP • Background in customer facing technical support or service delivery • Confident handling demanding stakeholders and escalations • Comfortable working in structured service environments with clear SLAs • Relevant engineering or technical qualification preferred Working pattern • Hybrid role • At least two days per week in the Warrington office • Monday to Friday working pattern • No shift work What we offer you: Competitive salary & Bonus Scheme, 28 Days Annual Leave + Public Holidays, Pension Scheme, Employee Share Ownership Programme, Various Health & Wellbeing Support Options, Gym Flex, Open Talent Market (internal mobility opportunities + access to mentors & projects globally), Shopping & Dining Discounts, Learning Portal and much more. At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it's an integral part of our history, culture, and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future. We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability. Apply now: Please submit an online application to be considered for any position with us. You know about us, so let us learn about you. Apply today.