Main Mission The Field Services Technical Director is responsible for leading and developing an organization currently composed of six Managers, each overseeing teams of Technicians across the Italian territory. The mission of this role is to ensure operational efficiency, sustainable business growth, high safety standards, and strict cost discipline. Key responsibilities include:

• Ensuring high Customer Satisfaction, integrating internal surveys, field insights, and structured improvement plans.
• Contributing to margin improvement by driving efficient utilization of technicians’ field hours and optimizing training efforts.
• Ensuring the availability and development of technical competencies, anticipating market evolution.
• Ensuring the onboarding, training, and development of new hires through a structured plan.
• Promoting a strong Safety and Cybersecurity culture, fully embedded in the DNA of the Service organization, and supporting the adoption of IEC 62443 standards.
• Contributing to revenue growth by supporting the generation of commercial opportunities. Activities and areas of responsibility Execution • Coordinate the planning and scheduling of technical activities through the six Managers, ensuring on‑time delivery, quality, and adherence to budget.
• Collaborate effectively with Order Management, Project Management, Supply Chain, Safety, and all other internal functions.
• Ensure high customer satisfaction through: – high‑quality execution, – professional communication with customers, – promotion of digital offers.
• Monitor adoption and correct use of digital tools (e.g., Service Max, On Site, Tipi…).
• Contribute to productivity improvements and accurate management of operational costs.
• Lead and optimize investment planning for technicians’ tools and equipment.
• Support the Service Operations Director in team communication, engagement, and collective alignment initiatives. Management • Work with the six regional Managers to establish an effective managerial system that fosters collaboration and results.
• Ensure continuous competency development (Competency Mapping, Competency Review, training plan).
• Lead engagement initiatives to support motivation, well‑being, and team cohesion.
• Manage team sizing (headcount) through dynamic sourcing and turnover management.
• Guide the team in generating new commercial opportunities (lead generation, identification of new customer needs), with a particular focus on the technicians’ ability to propose recurring service activities to clients.
• Support Managers and Technicians in understanding the evolution of their roles and required competencies in line with market developments.
• Manage AI adoption to simplify technicians’ daily life. Safety & Cybersecurity • Promote a daily “Safety First” culture by leading by example and enforcing procedures and policies rigorously. Follow the audit plan defined annually with Global functions.
• Ensure that all field activities are performed under fully safe conditions, taking corrective action when necessary.
• Guarantee full Cybersecurity compliance across the team and proper management of risk reporting.
• Ensure strict adherence to the global Working Time Policy (WTP) through strong change management and continuous monitoring. Key Success Factors • Zero incidents and active promotion of Safety & Cybersecurity culture • Strong operational leadership and clear communication • High team engagement and low attrition • High adoption of digital tools • Continuous productivity improvement and cost optimization • Effective and timely scheduling of activities • High Customer Satisfaction • Growth in commercial opportunity generation Education and Skills • Technical degree or diploma • Solid experience managing technical teams across a territory • Strong Field Services background • Strong orientation toward cost management and operational efficiency • Proven managerial and leadership skills • Excellent communication skills and cross‑functional collaboration ability • Fluent English (mandatory) • Knowledge of electrical distribution or secure power is required What's in it for you: Leadership role in shaping technical direction and delivery excellence Opportunity to work with diverse, cross-functional teams on challenging projects Professional growth through exposure to cutting-edge technologies and methodologies Autonomy in driving technical quality and team development Dynamic environment focused on innovation and continuous improvement Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
  Main Mission The Field Services Technical Director is responsible for leading and developing an organization currently composed of six Managers, each overseeing teams of Technicians across the Italian territory. The mission of this role is to ensure operational efficiency, sustainable business growth, high safety standards, and strict cost discipline. Key responsibilities include:
• Ensuring high Customer Satisfaction, integrating internal surveys, field insights, and structured improvement plans.
• Contributing to margin improvement by driving efficient utilization of technicians’ field hours and optimizing training efforts.
• Ensuring the availability and development of technical competencies, anticipating market evolution.
• Ensuring the onboarding, training, and development of new hires through a structured plan.
• Promoting a strong Safety and Cybersecurity culture, fully embedded in the DNA of the Service organization, and supporting the adoption of IEC 62443 standards.
• Contributing to revenue growth by supporting the generation of commercial opportunities. Activities and areas of responsibility Execution • Coordinate the planning and scheduling of technical activities through the six Managers, ensuring on‑time delivery, quality, and adherence to budget.
• Collaborate effectively with Order Management, Project Management, Supply Chain, Safety, and all other internal functions.
• Ensure high customer satisfaction through: – high‑quality execution, – professional communication with customers, – promotion of digital offers.
• Monitor adoption and correct use of digital tools (e.g., Service Max, On Site, Tipi…).
• Contribute to productivity improvements and accurate management of operational costs.
• Lead and optimize investment planning for technicians’ tools and equipment.
• Support the Service Operations Director in team communication, engagement, and collective alignment initiatives. Management • Work with the six regional Managers to establish an effective managerial system that fosters collaboration and results.
• Ensure continuous competency development (Competency Mapping, Competency Review, training plan).
• Lead engagement initiatives to support motivation, well‑being, and team cohesion.
• Manage team sizing (headcount) through dynamic sourcing and turnover management.
• Guide the team in generating new commercial opportunities (lead generation, identification of new customer needs), with a particular focus on the technicians’ ability to propose recurring service activities to clients.
• Support Managers and Technicians in understanding the evolution of their roles and required competencies in line with market developments.
• Manage AI adoption to simplify technicians’ daily life. Safety & Cybersecurity • Promote a daily “Safety First” culture by leading by example and enforcing procedures and policies rigorously. Follow the audit plan defined annually with Global functions.
• Ensure that all field activities are performed under fully safe conditions, taking corrective action when necessary.
• Guarantee full Cybersecurity compliance across the team and proper management of risk reporting.
• Ensure strict adherence to the global Working Time Policy (WTP) through strong change management and continuous monitoring.
  Key Success Factors • Zero incidents and active promotion of Safety & Cybersecurity culture • Strong operational leadership and clear communication • High team engagement and low attrition • High adoption of digital tools • Continuous productivity improvement and cost optimization • Effective and timely scheduling of activities • High Customer Satisfaction • Growth in commercial opportunity generation Education and Skills • Technical degree or diploma • Solid experience managing technical teams across a territory • Strong Field Services background • Strong orientation toward cost management and operational efficiency • Proven managerial and leadership skills • Excellent communication skills and cross‑functional collaboration ability • Fluent English (mandatory) • Knowledge of electrical distribution or secure power is required What's in it for you: Leadership role in shaping technical direction and delivery excellence Opportunity to work with diverse, cross-functional teams on challenging projects Professional growth through exposure to cutting-edge technologies and methodologies Autonomy in driving technical quality and team development Dynamic environment focused on innovation and continuous improvement Let us learn about you! Apply today.