The Field Services Operations Director is responsible for ensuring that the services are delivered comprehensively, on time, to budget and to the required quality standard (within agreed specifications).

The FS Operations Director ensures the projects are effectively resourced and manages relationships with a wide range of stakeholders internally and externally.

The Field Services Operations Director is also responsible for allocating and utilizing resources in a safe and efficient manner and maintaining a co-operative, motivated and successful team.

Among the goals for the Field Services Operations Director are: greater productivity by the field service operations, controlled operating costs, margin level respect, with a defined set of KPIs: greater percentage of invoiced total hours available, higher first time fix rates (FTFR), higher first time start up rates, optimized overtime, greater customer satisfaction and improved employee safety and satisfaction.

This position is responsible for developing and maintaining relationships with new and existing Schneider Electric customers to identify the scope of work and generate business leads for the sales teams.

This includes setting up an adequate operations organization and process to support Schneider VIP customers.

For countries with less than 50 Headcount in service delivery, the Field Services Operations Director will be also responsible for the Health & Safety activity for Field Services.

For all missions about H&S, please refer to the Health & Safety Officer job description available.

Responsibilities: Is responsible for the quality and the profitability of the Field Services delivery to customers Manages the planning and coordination of the interventions Manages the Field Service Representatives (directly or indirectly through regional managers) according to the number of people Manages the Technical Support team à CCC Ensures compliance with I2P quality process for any severe customer issue and/or recall/FSB coming from BU à CS&Q Ensures that operational, maintenance, emergency and safety procedures are developed and strictly followed à HSE Analyses and reports on field service performance (backlog, margin, utilization rate, execution …) Daily activities include oversight of field operations to ensure efficient and effective implementation of the operational expectation of our customers.

Supervises project management activities for all large projects in the assigned area Regularly manages project backlog, cost and margin follow up as well as capacity planning (including sub-contracting) Ensures efficient and regular communications between the teams.

Tight coordination is required.

Mentors, manages and develops the FSRs in their charge to maximize Schneider Electric business opportunities and the career opportunities of the FSRs.

Ensures that each FSR is complying with all administration processes such as reporting in payroll time keeping, field service reporting, tracking, lead generation etc.

Drives the Service KPIs as defined by management to maximize Service goals.

Uses the KPIs to identify weaknesses in the Service delivery and takes appropriate actions as needed. -> Excellence Participates with Sales in the review of all RFQ and bid specification for required Service.

Participates to projects hand-over meetings with Sales Develops and maintains an ongoing professional relationship with new or existing SE customers Develop strategic account loyalty through proper local set up Participates in sales budgeting and overall initiatives Provides resource plan every year to the FS VP to accompany the FS Sales growth, per geography and skills.

Maintains documentation for assigned tasks (ERP/CRM) Main interactions: FSVP, Customers, Coordinators, FSRs, Quality & H&S, GFS

Key Success Factors Anticipate resource planning according IB and Business evolution Close relationship with Services Sales to ensure delivery capabilities on significant deals Focus on skills development and Performance management Education/Skills:

For countries with more than 50 Headcount in service delivery, the successful candidate should have at least masters in engineering degree in applied electricity, electronics / industrial sciences or mechanical systems, with five years’ experience in Field Services and 2 years leadership experience.

For countries with less than 50 Headcount in service delivery, the successful candidate should have at least a two year degree (associate degree) or certificate in applied electricity, electronics / industrial sciences or mechanical systems, five years experience in Field Services and 2 years leadership experience.

Strong and confident management style with solid written and verbal skills needed.

Manager must be able to act independently with good judgment and self starting initiative.

The leader will have also to take immediate decisions keeping self control when dealing with crisis, always putting personal safety as a first priority.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters.

At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.

We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.

It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.

We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World’s most sustainable corporations You must submit an online application to be considered for any position with us.

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values.

We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.

Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.

It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

The Field Services Operations Director is responsible for ensuring that the services are delivered comprehensively, on time, to budget and to the required quality standard (within agreed specifications).

The FS Operations Director ensures the projects are effectively resourced and manages relationships with a wide range of stakeholders internally and externally.

The Field Services Operations Director is also responsible for allocating and utilizing resources in a safe and efficient manner and maintaining a co-operative, motivated and successful team.

Among the goals for the Field Services Operations Director are: greater productivity by the field service operations, controlled operating costs, margin level respect, with a defined set of KPIs: greater percentage of invoiced total hours available, higher first time fix rates (FTFR), higher first time start up rates, optimized overtime, greater customer satisfaction and improved employee safety and satisfaction.

This position is responsible for developing and maintaining relationships with new and existing Schneider Electric customers to identify the scope of work and generate business leads for the sales teams.

This includes setting up an adequate operations organization and process to support Schneider VIP customers.

For countries with less than 50 Headcount in service delivery, the Field Services Operations Director will be also responsible for the Health & Safety activity for Field Services.

For all missions about H&S, please refer to the Health & Safety Officer job description available.

Responsibilities: Is responsible for the quality and the profitability of the Field Services delivery to customers Manages the planning and coordination of the interventions Manages the Field Service Representatives (directly or indirectly through regional managers) according to the number of people Manages the Technical Support team à CCC Ensures compliance with I2P quality process for any severe customer issue and/or recall/FSB coming from BU à CS&Q Ensures that operational, maintenance, emergency and safety procedures are developed and strictly followed à HSE Analyses and reports on field service performance (backlog, margin, utilization rate, execution …) Daily activities include oversight of field operations to ensure efficient and effective implementation of the operational expectation of our customers.

Supervises project management activities for all large projects in the assigned area Regularly manages project backlog, cost and margin follow up as well as capacity planning (including sub-contracting) Ensures efficient and regular communications between the teams.

Tight coordination is required.

Mentors, manages and develops the FSRs in their charge to maximize Schneider Electric business opportunities and the career opportunities of the FSRs.

Ensures that each FSR is complying with all administration processes such as reporting in payroll time keeping, field service reporting, tracking, lead generation etc.

Drives the Service KPIs as defined by management to maximize Service goals.

Uses the KPIs to identify weaknesses in the Service delivery and takes appropriate actions as needed. -> Excellence Participates with Sales in the review of all RFQ and bid specification for required Service.

Participates to projects hand-over meetings with Sales Develops and maintains an ongoing professional relationship with new or existing SE customers Develop strategic account loyalty through proper local set up Participates in sales budgeting and overall initiatives Provides resource plan every year to the FS VP to accompany the FS Sales growth, per geography and skills.

Maintains documentation for assigned tasks (ERP/CRM) Main interactions: FSVP, Customers, Coordinators, FSRs, Quality & H&S, GFS

Key Success Factors Anticipate resource planning according IB and Business evolution Close relationship with Services Sales to ensure delivery capabilities on significant deals Focus on skills development and Performance management

Education/Skills:

For countries with more than 50 Headcount in service delivery, the successful candidate should have at least masters in engineering degree in applied electricity, electronics / industrial sciences or mechanical systems, with five years’ experience in Field Services and 2 years leadership experience.

For countries with less than 50 Headcount in service delivery, the successful candidate should have at least a two year degree (associate degree) or certificate in applied electricity, electronics / industrial sciences or mechanical systems, five years experience in Field Services and 2 years leadership experience.

Strong and confident management style with solid written and verbal skills needed.

Manager must be able to act independently with good judgment and self starting initiative.

The leader will have also to take immediate decisions keeping self control when dealing with crisis, always putting personal safety as a first priority.