Service Delivery Manager – BMS / IBMS / Data Center Systems Role Purpose The Service Delivery Manager is responsible for end-to-end service delivery for Data Center and mission-critical facilities, ensuring high system uptime, SLA/TAT compliance, preventive maintenance governance, and smooth execution of service operations, testing, and commissioning across BMS, IBMS, CPM, and ELV systems.

The role drives customer satisfaction, zero escalations, and operational excellence.

Key Responsibilities Service Delivery & Operations Own AMC and active customer accounts with strict adherence to SLA, TAT, and uptime commitments Manage daily service operations, breakdown resolution, follow-ups, and closure with proper documentation Track service KPIs and dashboards; drive continuous improvement initiatives Technical Leadership (BMS / IBMS / ELV) Lead troubleshooting and escalations for BMS (HVAC automation), CPM, FDAS, Gas Suppression (FM200/Novec/Inergen), PA, WLD, and system integrations Provide programming and configuration support for PLC, BACnet, and supervisory controllers Perform RCA for recurring issues and implement corrective and preventive actions Preventive Maintenance & Compliance Plan and ensure execution of preventive maintenance schedules with compliance reporting Ensure adherence to HSE, quality standards, statutory norms, and company policies Maintain service documentation, logs, backups, and system health records Project Execution & Commissioning Support Supervise installation, testing, and commissioning for new systems and upgrades Coordinate with design teams for redlines and as-built documentation Support client audits, inspections, readiness checks, and final sign-offs Team, Vendor & Stakeholder Management Lead, mentor, and develop service engineers and technicians; build successors Manage vendors, subcontractors, spares, and service tools readiness Build strong customer relationships and act as a trusted technical partner Business & Growth Support Support presales, lead generation, AMC renewals, retrofits, and service projects Ensure revenue realization, healthy DSO, and zero client escalations Systems / Technology Exposure BMS / IBMS, HVAC automation, CPM FDAS, Gas Suppression, PA, WLD PLC, BACnet controllers, supervisory controllers Schneider BMS platforms, Niagara Framework Data Center and commercial building environments BE/B.Tech/Diploma Looking to make an IMPACT with your career?

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This position will be posted until filled.

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Service Delivery Manager – BMS / IBMS / Data Center Systems Role Purpose The Service Delivery Manager is responsible for end-to-end service delivery for Data Center and mission-critical facilities, ensuring high system uptime, SLA/TAT compliance, preventive maintenance governance, and smooth execution of service operations, testing, and commissioning across BMS, IBMS, CPM, and ELV systems.

The role drives customer satisfaction, zero escalations, and operational excellence.

Key Responsibilities Service Delivery & Operations Own AMC and active customer accounts with strict adherence to SLA, TAT, and uptime commitments Manage daily service operations, breakdown resolution, follow-ups, and closure with proper documentation Track service KPIs and dashboards; drive continuous improvement initiatives Technical Leadership (BMS / IBMS / ELV) Lead troubleshooting and escalations for BMS (HVAC automation), CPM, FDAS, Gas Suppression (FM200/Novec/Inergen), PA, WLD, and system integrations Provide programming and configuration support for PLC, BACnet, and supervisory controllers Perform RCA for recurring issues and implement corrective and preventive actions Preventive Maintenance & Compliance Plan and ensure execution of preventive maintenance schedules with compliance reporting Ensure adherence to HSE, quality standards, statutory norms, and company policies Maintain service documentation, logs, backups, and system health records Project Execution & Commissioning Support Supervise installation, testing, and commissioning for new systems and upgrades Coordinate with design teams for redlines and as-built documentation Support client audits, inspections, readiness checks, and final sign-offs Team, Vendor & Stakeholder Management Lead, mentor, and develop service engineers and technicians; build successors Manage vendors, subcontractors, spares, and service tools readiness Build strong customer relationships and act as a trusted technical partner Business & Growth Support Support presales, lead generation, AMC renewals, retrofits, and service projects Ensure revenue realization, healthy DSO, and zero client escalations Systems / Technology Exposure BMS / IBMS, HVAC automation, CPM FDAS, Gas Suppression, PA, WLD PLC, BACnet controllers, supervisory controllers Schneider BMS platforms, Niagara Framework Data Center and commercial building environments
BE/B.Tech/Diploma