Customer Success Global Expansion Specialist

The CS Global Expansion Specialist will be responsible for managing the end-to-end administrative process of upselling and expansion opportunities within the Customer Success organization. This role ensures operational excellence, accuracy, and agility in handling commercial proposals, approvals, and financial flows, enabling seamless execution and revenue recognition.

Key Responsibilities

• Backlog Audit: Validate all upsell opportunities and work with CS leaders to keep it up to date .
• Master the offer creation process, including pricing, necessary approvals, and the logistical/financial flow.
• Establish a review cadence for the pipeline and ensure compliance with defined Proposal Issuance SLAs.
• Document and standardize the end-to-end expansion process for clarity and efficiency.
• Establish regular check-ins with Customer Success Managers to review the status of open opportunities.
• Manage the entire administrative process for expansion opportunities (upselling), ensuring accuracy and timeliness.
• Organize effort estimations and take responsibility for preparing commercial proposals and quotes, ensuring agility and accuracy in values/products.
• Track the arrival of external purchase orders (OG), issuance of internal purchase orders (IG), and connection with Billing and Delivery teams.
• Ensure proper documentation and approvals for process and contracts.
• Prepare internal and external quotes with precision and compliance.
• Support negotiations and follow-up with CSMs and Countries
• Monitor delivery, invoicing, and revenue recognition to guarantee timely completion.

Qualifications

• Education: Bachelor's degree in Business Administration , Finance, or related field.
• Proven experience in sales operations, commercial back-office, or Customer Success expansion processes within SaaS or technology environments.
• Strong understanding of pricing, quoting, and approval workflows.
• Experience with CRM systems and familiarity with financial and billing processes.
• Excellent organizational skills and attention to detail to manage complex administrative flows.
• Strong communication and collaboration skills to work with cross-functional teams.
• Fluent in English (written and spoken) to collaborate effectively with global stakeholders.

W hat we offer:

• Hybrid working model (WFH or Office) & flexible working hours
• 24+ days of annual leave
• International team with the possibility for training & upskilling
• Gym & sports activities
• Learning & Development for each employee (including internal platforms & additional budget)
• Having a chance to be mentored by any worldwide expert inside Schneider Electric
• The financial, legal, and psychological assistance program
• Private health insurance
• Summer recharge program during July and August
• Lunch inside our Hub with discounts
• Family policy
• Parental leave and Care leave
• Recognition culture through our own Step Up platform & annual bonus
• Building a career in the #1 world sustainable multinational company

We look forward to meeting you!

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values

• Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.