Manager - Customer Advocate at Schneider Electric

Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and considered in the competent entities. Drive Customer Centricity - for the entity. Continuously listen to the Voice of the Customer and CSLD feedback. Eliminate dissatisfaction by managing and preventing customer issues. Ensure a fast, reliable process for resolving complaints. Act as the plant’s “I2P Champion” and reference for the I2P process. Escalate issues to the right teams and support collaborative resolution. Regularly analyse issues to identify top problems and launch prevention projects. Link complaints to updates in the Robustness program (PCP, FMEA, etc.). Work with other teams to contain, correct, and prevent customer problems. Lead containment actions for known issues. Monitor Customer Voice feedback and define action plans to boost satisfaction. Handle complaints from other Schneider entities to the plant. If the plant is an Expert Centre: Manage expert assessments from root cause validation to action effectiveness. Deliver Expert Assessment reports on time and at the expected quality level. What's in it for you: Bachelor of Engineering in Electronics or Electrical equivalent. 8-10 years’ experience in a manufacturing environment. Electronic product manufacturing industry, Drives / UPS products would be preferred. Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
Ensures that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and considered in the competent entities. Drive Customer Centricity - for the entity. Continuously listen to the Voice of the Customer and CSLD feedback. Eliminate dissatisfaction by managing and preventing customer issues. Ensure a fast, reliable process for resolving complaints. Act as the plant’s “I2P Champion” and reference for the I2P process. Escalate issues to the right teams and support collaborative resolution. Regularly analyse issues to identify top problems and launch prevention projects. Link complaints to updates in the Robustness program (PCP, FMEA, etc.). Work with other teams to contain, correct, and prevent customer problems. Lead containment actions for known issues. Monitor Customer Voice feedback and define action plans to boost satisfaction. Handle complaints from other Schneider entities to the plant. If the plant is an Expert Centre: Manage expert assessments from root cause validation to action effectiveness. Deliver Expert Assessment reports on time and at the expected quality level.
What's in it for you: Bachelor of Engineering in Electronics or Electrical equivalent. 8-10 years’ experience in a manufacturing environment. Electronic product manufacturing industry, Drives / UPS products would be preferred. Let us learn about you! Apply today.